Integration Analyst – IntelliScript
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Job Description
Technical Integration Analyst testing and maintaining EHR and payer connections for Milliman IntelliScript’s insurance and health IT SaaS products. Troubleshooting APIs, authentication, data feeds, and connectivity issues.
Responsibilities:
- Analyze and interpret vendor API documentation and technical requirements
- Configure, test, and validate EHR and payer integrations using Postman and API testing frameworks
- Support onboarding of new EHR, payer, and partner integrations
- Configure authentication, security credentials, client IDs, certificates, OAuth workflows, and related integration components
- Monitor and maintain existing integrations for reliability and performance
- Implement changes resulting from vendor API updates, new capabilities, and security requirements
- Assist with regression testing and production validation
- Investigate endpoint health issues and identify integration failures
- Resolve Tier 2 and Tier 3 support escalations
- Troubleshoot production issues involving APIs, data feeds, authentication, and connectivity
- Partner with engineering, support, and product teams to resolve customer-impacting issues
- Execute and validate directory data loads and support data updates and corrections
- Review and prioritize integration-related requests and coordinate ticket workflows
- Communicate technical findings and status updates to internal and external stakeholders
- Coordinate troubleshooting with customers, vendors, and implementation partners
- Maintain Jira tickets and operational documentation
- Develop technical runbooks and troubleshooting guides
- Identify opportunities to improve support processes and operational efficiency
- Provide input into future integration strategy and roadmap planning
Requirements:
- 2+ years of relevant experience
- Strong ability to read and understand EHR and payer API integration documentation
- Excellent troubleshooting skills and attention to detail
- Strong communication and collaboration skills
- Ability to manage multiple projects and prioritize tasks in a fast-paced environment
- Proactive approach to solving problems and correcting issues
- Ability to communicate clearly and produce well-structured written communications
- Eagerness to learn, grow, and seek feedback
- Adaptability to new ideas and ability to integrate new knowledge and skills into daily tasks
- Ability to identify and analyze basic problems and apply analytical thinking
- Ability to suggest improvements, implement changes, and monitor results with moderate supervision
- Detail-oriented with excellent verbal and written communication skills
- Continued education and/or advanced degrees are desirable
- Experience with HL7 or FHIR is desirable
- Experience with data integration, EHR systems, and regulatory compliance is desirable
- Experience in HIPAA and/or PCI-regulated environments is desirable
- Experience in SaaS, actuarial science, and/or insurance underwriting is desirable
Benefits:
- Medical, Dental and Vision coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP)
- 401(k) plan with company matching and profit-sharing contributions
- Discretionary Bonus Program
- Flexible Spending Accounts (FSA)
- Paid Time Off (PTO)
- Minimum of 10 paid holidays per year
- Family Building Benefits, including adoption and fertility assistance
- 11 weeks of paid parental leave for eligible employees
- Life Insurance & AD&D with 100% of premiums covered by Milliman
- Fully paid Short-Term and Long-Term Disability
- Skills training and career development
- Learning and mentoring opportunities
- Employee Resource Groups (ERGs)
- Opportunities to give back to professional organizations
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