Internal General Manager
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Job Description
Internal General Manager driving operations, systems, reporting, and cross-functional execution at an offshore staffing and HR company serving U.S. businesses. Partnering directly with founders in a fully remote role.
Responsibilities:
- Work closely with founders to manage day-to-day business priorities
- Translate high-level goals into concrete plans, owners, deadlines, and follow-through
- Identify operational gaps, bottlenecks, and recurring problems
- Own projects from idea through implementation
- Organize priorities and ensure important work is completed
- Make practical decisions independently and escalate issues when needed
- Build, document, and improve internal processes
- Simplify, automate, or eliminate repetitive and inefficient work
- Create systems for tracking responsibilities, workflows, and performance
- Establish operating rhythms that support accountability
- Audit existing processes and determine what to change, remove, or build
- Maintain organization across internal tools, documentation, and workflows
- Coordinate work across sales, recruiting, client success, and other functions
- Clarify cross-functional handoffs and responsibilities
- Follow up on open items and drive projects toward completion
- Identify dependencies and resolve execution blockers
- Serve as a central coordination point across functions
- Track business metrics and convert operational data into insights
- Build and maintain dashboards, reports, and tracking systems
- Monitor performance against company goals and identify areas needing attention
- Help founders understand performance and resource priorities
- Recommend business improvements using data and firsthand observation
- Support founders on high-priority initiatives and ambiguous problems
- Research tools, vendors, processes, and opportunities
- Step into areas needing additional attention
- Act as a force multiplier by taking problems off founders' plates and driving resolution
Requirements:
- Proven experience in business operations, general management, project management, consulting, entrepreneurship, or a similar high-ownership role
- Strong organizational and project management skills with a track record of following through
- Comfortable working independently without needing detailed instructions for every task
- Strong judgment and ability to prioritize competing demands
- Resourceful problem-solving ability with limited information
- Strong written and verbal English communication skills
- Comfortable working directly with founders and senior stakeholders
- Strong attention to detail while maintaining a broader perspective
- Commercial understanding of how operational decisions affect revenue, customers, and the broader business
- Comfortable working in a small company where responsibilities can change quickly
- Willingness to work in detail when necessary
- Updated resume required
- Short Loom video (1 to 2 minutes) required; candidates must submit one to proceed
- Nice to have: startup, small business, or founder-led company experience
- Nice to have: operations, staffing, recruiting, HR, professional services, or service-based business experience
- Nice to have: experience building processes and systems from scratch
- Nice to have: familiarity with CRM, project management, automation, and business intelligence tools
- Nice to have: experience with remote or distributed teams
- Nice to have: experience managing multiple functions or projects simultaneously
- Nice to have: experience with U.S.-based companies or customers
- Nice to have: previous general management, chief of staff, business operations, or similar experience
Benefits:
- 100% remote setup so you can work wherever you're most productive
- Availability during US business hours
- Direct work with the founders of a growing offshore staffing company with established traction and a proven business model
- High degree of autonomy and ownership over how the business operates
- Broad exposure across operations, sales, client delivery, recruiting, finance, and internal systems
- Opportunity to identify problems, build solutions, and see the direct impact of your work on the business
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