Investigative Support Associate
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Job Description
Engaging candidates to ensure compliance and assisting them in the background screening process. Utilizing in-house systems for document management and communication with candidates.
Responsibilities:
- Engage candidate for supporting documents or information pre-background screen.
- Assist candidate with dispute or consumer statement portion.
- Utilize in-house system for input of information to the lead.
- Required to obtain FCRA certification and maintain basic certification.
- Supports the RFI process via email or phone contact.
- Explain process to candidates, guiding them through the system.
- Take inbound calls from candidates.
Requirements:
- Prior customer service experience, including high-volume inbound calls.
- Experience responding to escalated calls/customer complaints and providing resolutions.
- Knowledge of the FCRA and able to pass FCRA Basic Certification Program.
- Ensure adherence to policies, regulations and processes, ability to exercise sound judgement and reasoning and resolve problems.
- Superior communication skills.
- Proficient in Microsoft Word and Excel, email, internet and computer-based applications.
- Time management skills, the ability to multi-task and attention to detail.
- Strong computer and typing skills.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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