IT Analyst I
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Job Description
IT Analyst I supporting utility applications, testing, troubleshooting, and customer information systems. Helping Versant Power deliver reliable electricity across northern and eastern Maine.
Responsibilities:
- Provide technology support, triage, configuration, testing and maintenance for specified applications or services
- Monitor and maintain operational processing for application business areas
- Report anomalies and work with intermediate and senior technicians to resolve problems
- Support development and testing of new applications, application changes and upgrades
- Provide secondary testing and documentation before solutions move to production
- Perform data analysis, problem analysis, testing analysis and problem resolution for internal customers
- Research and recreate system issues to determine their causes
- Work with external vendors to resolve system issues
- Modify and update business processes with internal customers to support evolving requirements
- Determine issue-reproduction steps, system improvements and process improvements with internal customers
- Create system-use instructions and provide training on new features and functionality
- Assist with training new department members and developing other support resources
- Support, test, configure and troubleshoot Customer Information Systems (CIS)
- Provide backup for single points of failure in Production Operations
- Prepare documentation supporting the department's work plan
- Assist with special projects and gathering external customer data for mail merges
- Report environmental issues and deviations to the Environmental Department
Requirements:
- Associate degree in Computer Science or equivalent experience required
- Minimum of 6 months experience in a client-focused IT support role preferred
- Exposure to testing methodologies required
- Strong customer service ethics
- Ability to work independently or in teams
- Excellent written and oral communication skills
- Exposure to utility application systems, billing systems and/or electrical infrastructure and design preferred
- Must be willing to travel for training
- Valid driver's license required
- Ability to multitask and appropriately prioritize responsibilities
- Extensive computer use
- Occasional travel, including overnight stays, required
- Must comply with internal audit requirements, test policies and change control processes
- Must work in accordance with documented environmental procedures and instructions
Benefits:
- Valid driver's license required for travel
- Training opportunities and participation in training
- Tobacco-free, drug-free and fragrance-free workplace
- Equal Opportunity Employer
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