IT Analyst II
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Job Description
IT Analyst II supporting CIS, SQL, and utility information systems for Versant Power. Maintaining integrations, troubleshooting applications, and supporting internal customers across northern and eastern Maine.
Responsibilities:
- Support the design, development, and testing of new applications, application changes, and upgrades
- Provide technical support, maintenance, development, programming, and troubleshooting for Customer Information Systems (CIS) and integrations with other systems
- Provide internal customers with reports, queries, data analyses, problem analysis, and problem resolution
- Support data synchronization between GIS, CIS, AMI, and MDM
- Maintain working relationships with external service providers, vendors, and support personnel to resolve issues and ensure efficient operations
- Provide documentation, project tracking, and management reporting for the department's work plan
- Provide technical information for Disaster Recovery planning
- Participate in annual Technical Asset Review updates and asset life cycle management
- Comply with internal audit requirements, test policies, and change control processes
- Participate in CIS Team meetings and contribute to decision-making
- Participate in after-hours callouts for application support
- Perform designated System Restoration and System Emergency Operations Plan (SEOP) duties
- Perform other duties assigned by supervisors or management
Requirements:
- Degree in Computer Science or equivalent
- Minimum of five (5) years of experience in a client-focused IT support role
- Working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems
- Expertise with Oracle preferred, or other relational databases such as MSSQL or MySQL
- Strong experience writing SQL required
- Experience with PL/SQL preferred
- Reporting expertise with one or more of Cognos, TM1, SQL Server Reporting Services, and/or Crystal Reports is a plus
- Strong customer service ethic
- Ability to work independently or in teams, with minimal or no supervision
- Project Management experience is a plus
- Excellent written and oral communication skills
- Experience with MS Office applications, specifically Word and Excel
- MS Project experience is a plus
- Experience with utility application systems, billing systems and/or electrical infrastructure and design would be an asset
- Willingness to travel for training and User Group participation
- Valid driver's license required
- Ability to work usual hours of 8:00 A.M. to 5:00 P.M., Monday through Friday
- Ability to work 40–50 hours when needed to meet deadlines
- Availability for off-hour emergency monitoring and after-hours application support callouts
Benefits:
- Pay commensurate with experience and qualifications
- Travel for training and User Group participation
- Equal Opportunity Employer
- Tobacco-free, drug-free and fragrance-free workplace
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