IT Analyst II
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Job Description
Intermediate technical position responsible for support, maintenance, and development of Information Systems at Versant Power. Part of the team transforming the power industry of northern and eastern Maine.
Responsibilities:
- Be a part of the team that is transforming the power industry of northern and eastern Maine
- The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems
- Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools
- Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems
- Provides documentation/project tracking and management reporting to support the department's work plan
- Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management
- Actively participates in CIS Team meetings and contributes to the decision-making processes
- Participates in after-hours call out for application support
- Performs other related duties as assigned, including designated duties associated with System Restoration, (SEOP) System Emergency Operations Plan
Requirements:
- Must have a degree in Computer Science or equivalent
- Minimum of five (5) years of experience in a client-focused IT support role
- Working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems
- Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL
- Strong experience writing SQL required, experience with PL/SQL preferred
- Reporting expertise and experience with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus
- Strong customer service ethic
- Ability to work independently or in teams, with minimal or no supervision
- Excellent written and oral communication skills
- Experience working with MS Office applications, specifically Word and Excel, MS Project a plus
- Must be willing to travel for training and User Group participation
- Valid driver's license required.
Benefits:
- Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions.
- Work hours are 8:00 A.M. to 5:00 P.M., Monday through Friday.
- Off-hour monitoring of emergencies is anticipated.
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