IT Business Support Specialist – Level I
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Job Description
Provides technical support to users for business applications at a global real estate services company. Troubleshooting, training, and documentation enhance operational efficiency.
Responsibilities:
- Provides technical support to users for business applications
- Troubleshoots issues and guides users through resolutions
- Delivers standard user training and responds to frequently asked questions
- Logs, tracks, and resolves basic support requests
- Escalates more complex technical issues to higher-level support or development teams
- Maintains accurate documentation of support interactions and resolutions
Requirements:
- High school diploma required; Bachelor’s preferred
- Typically requires 0-2 years of related work experience
Benefits:
- a variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
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