IT Desktop Support Technician – 2nd Shift
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Job Description
IT Desktop Support Technician providing remote support and on-site assistance for Kraft Kennedy clients. Collaborating with technical staff in a diverse and growing team environment.
Responsibilities:
- Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
- Provide on site assistance to clients on an as needed basis.
- Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
- Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
- Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
- Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
- Provide regional local on-site client support, as necessary.
Requirements:
- Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
- Strong customer service and communication skills.
- Very organized and detail oriented, with a high degree of accuracy and follow up.
- Strong problem solving and technical troubleshooting skills.
- Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
- Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
- Some combined industry experience with Windows desktops.
- Virtualization and storage experience strongly preferred.
- MCSE and/or related technical certifications are strongly preferred.
Benefits:
- Family oriented team environment with strong emphasis on work life balance
- Medical, dental, HSA, life and long-term disability insurance
- 401k with company match
- Phone reimbursement
- Holidays/vacation/sick days
- Training on the latest technologies
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