IT Help Desk Analyst – N1, 6-hour shift
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Job Description
Analista de Help Desk N1 prestando suporte técnico remoto a usuários. Resolving Windows, Microsoft 365, access, hardware, and service desk incidents.
Responsibilities:
- Provide first-level (N1) technical support to users, remotely and/or on site
- Log, classify, and track tickets through the service desk system
- Handle incidents and requests related to Windows, Microsoft 365, access, passwords, permissions, printers, peripherals, and basic corporate software
- Guide users on the proper use of systems and tools
- Escalate tickets to higher support levels (N2/N3) when necessary
- Maintain basic support records and documentation
Requirements:
- Technical diploma or degree in a related field, completed or in progress
- Experience providing remote support
- Knowledge of hardware and software
- Knowledge of Windows
- Knowledge of a variety of applications
- Professionalism, courtesy, and strong communication skills
- Availability for a 6-hour-and-20-minute workday, Monday through Friday
- Employment under Brazil's CLT labor regime
Benefits:
- Benefits (not specified)
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