IT Operations Manager
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Job Description
IT Operations Manager running secure IT operations across Cordance’s acquired B2B SaaS companies. Managing endpoints, cloud access, MSPs, integrations, and SOC 2 compliance.
Responsibilities:
- Run day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units
- Own IT service management, including ticket quality, escalations, and helpdesk-provider SLAs
- Run joiner, mover, and leaver processes and manage access provisioning across Microsoft 365, Google Workspace, AWS, and business applications
- Maintain the IT Operations Runbook
- Administer RMM, endpoint, EDR, email-security, and web-security tooling
- Enforce agent installation and device compliance
- Triage security alerts and integration health issues
- Support the AWS landing zone and cloud access
- Manage identity, access, and tenant configuration across Microsoft 365 and Google Workspace
- Deliver business-unit IT and security integration workstreams
- Manage MSPs and vendors, report status and risk to leadership, approve invoices, and manage hardware procurement
- Provide technical evidence for SOC 2 and other security certifications
- Close audit gaps and maintain an audit-ready continuous compliance framework
Requirements:
- 7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs
- Hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings
- Hands-on experience with an RMM platform; NinjaOne preferred
- Experience with an EDR platform; SentinelOne preferred
- Working knowledge of AWS and Azure, including IAM, account structure, and landing zones
- Proven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines
- Experience supporting SOC 2 or ISO 27001 audits with technical evidence
- Experience with M&A integration or running IT across several business units or tenants
- Clear written communication with executives, vendors, and non-technical users
- Bachelor's degree in IT, computer science, or a related field, or equivalent experience
- Final candidate must be able to pass a background check
Benefits:
- Comprehensive health coverage beginning on the first day of employment
- 401K plan (US) with employer matching; eligible after 90 days and immediately vested
- RRSP (CAN) with employer matching; eligible after 90 days and immediately vested
- Flexible, uncapped PTO
- 12 weeks paid parental leave for all employees
- Monthly remote-work stipend of $75 USD / $140 CAD for phone and internet
- Generous holiday schedule
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