IT/OT Infrastructure Manager
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Job Description
IT infrastructure manager leading secure, scalable enterprise technology for Re:Build Manufacturing’s advanced manufacturing platform. Managing infrastructure teams, architecture, operations, reliability, and continuous improvement.
Responsibilities:
- Lead, coach, and develop the Infrastructure team
- Manage staffing, scheduling, priorities, performance reviews, and professional development plans
- Ensure teams operate cohesively and mentor and support others across IT
- Oversee infrastructure operations, processes, and service delivery
- Ensure service levels meet or exceed agreed targets and manage escalations and breached SLAs
- Own and lead critical incident management processes and post-incident improvements
- Support incident resolution, service requests, and project execution when needed
- Design, review, and approve infrastructure architectures
- Lead design, build, test, and support activities for enterprise infrastructure solutions
- Maintain current and effective infrastructure standards, patterns, and documentation
- Define, validate, and communicate infrastructure metrics and performance indicators
- Drive continuous improvement across people, processes, and systems using data-driven methods
- Maintain SOPs, work instructions, and knowledge base content
- Contribute to IT planning, budgeting, forecasting, and vendor management
- Ensure infrastructure aligns with security, compliance, and regulatory requirements
- Monitor end-user satisfaction and translate feedback into actionable improvements
- Partner with business leaders, IT peers, and vendors to solve infrastructure challenges and support future growth
Requirements:
- Bachelor’s degree in Information Technology or a related field, or equivalent practical experience
- 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
- 5+ years of experience leading and managing infrastructure teams
- Current IT industry certifications are a plus
- Server hardware, Microsoft Server, VMware, and Hyper-V expertise
- Microsoft Azure, AWS, and Google Cloud expertise
- Active Directory, DNS, DHCP, file/print, certificates, and identity services knowledge
- Storage, backup, and recovery knowledge
- Experience with multi-tenant, multi-cloud, multi-domain, and multi-forest environments
- Endpoint and device management experience, including PCs, Macs, peripherals, printers, and Intune
- Microsoft 365 and end-user technologies, including Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, and Authenticator
- Networking knowledge, including firewalls, switches, routers, access points, cabling, and Fortinet platforms
- Data center operations knowledge, including racks, cabling, power, cooling, and fire suppression
- Monitoring and alerting knowledge, preferably with automated remediation
- Patch and asset lifecycle management knowledge
- Cybersecurity practices and compliance frameworks, including CMMC, GCC High, AWS GovCloud, and FedRAMP
- Familiarity with CAD systems
- ITIL processes and service management concepts
- Experience employing AI tools to streamline and improve IT operations
- Strong documentation skills for architecture, policies, runbooks, and procedures
- Ability to develop teams, hold accountability, and create an outcome-driven culture
- Ability to learn new technologies quickly and apply them effectively
- Working knowledge of Lean Manufacturing principles is nice to have
- Experience in manufacturing environments and OT networking is nice to have
Benefits:
- Every employee will share ownership in the company
- Every employee will share in the financial rewards of the company's success
- Approximately 20% travel in a remote role
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