IT Services Analyst, Mid-level
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Job Description
Analista de Serviços de TI no time Digital Workplace, responsável por homologação e gerenciamento de serviços de TI. Colaboração em projetos de infraestrutura e melhoria contínua dos serviços.
Responsibilities:
- Perform validation and testing of hardware and software, ensuring compatibility and adherence to established corporate standards;
- Monitor, analyze and report performance indicators (KPIs) related to IT services and internal processes;
- Manage IT assets, ensuring control, traceability and continuous updating of hardware and software inventory;
- Identify continuous improvement opportunities, contributing to the optimization of IT services;
- Support the planning and execution of infrastructure projects and technology modernization initiatives;
- Prepare and maintain technical documentation for the services and solutions under your responsibility;
- Provide second-level support when necessary, in coordination with the technical support team;
- Promote knowledge sharing and best practices related to IT infrastructure and operations;
- Manage the company's corporate device inventory, ensuring correct allocation and use;
- Manage the employee equipment replacement process according to lifecycle and identified needs;
- Follow and reinforce information security guidelines, contributing to protection against internal and external threats.
Requirements:
- Bachelor's degree in Information Technology or Business Administration;
- Desirable experience in hardware and software validation;
- Working knowledge of operating systems: Windows, macOS and Linux;
- Experience in IT Service Management (ITIL Foundation);
- Experience with Agile and Lean methodologies, such as Scrum and Kanban;
- Strong collaboration and interaction with diverse teams/stakeholders;
- Knowledge of security best practices and core security technologies
Benefits:
- Fixed 14th and 15th salaries;
- Profit-sharing/performance-based participation (depending on seniority);
- Health and dental insurance with no co-pay;
- Wellness programs through Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running group and local gym access;
- Meal and food allowances (VA/VR) – flexible percentage allocation on VA/VR cards, no co-pay;
- Extended maternity and paternity leave;
- Childcare or nanny assistance for children up to 6 years and 11 months;
- Assistance for children with disabilities, no age limit;
- Life insurance;
- Private pension plan up to 8% of salary;
- Training platform – Sicredi Aprende, offering a variety of courses;
- 40-hour work week – using a time bank system;
- Remote work allowance (except for positions that are 100% on-site).
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