IT Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Support Engineer delivering exceptional IT support. Collaborating with a winning team while addressing customer technical issues remotely.
Responsibilities:
- Provide the best possible support and customer service to our clients.
- Handle requests submitted by customers, typically by phone.
- Ensure timely resolution of requests based on priority.
- Provide front line phone coverage and participate in various call center groups.
- Provide technical support for issues related to computer systems, software, and hardware.
- Log and track support requests in ConnectWise.
- Brief customers on the status of current resolution efforts.
- Follow up with customers to ensure issues have been resolved.
Requirements:
- Bachelor’s degree from a four-year university or equivalent experience (not required).
- Minimum of 3 years of technical support experience required.
- Some on-site technical support experience preferred.
- Basic diagnostic and analytical skills.
- Basic competency in the use and troubleshooting of MS Office products.
- Experience using Windows 7, 10, and/or Mac OS.
- Basic computer literacy across both hardware and software.
- Ability to be proactive and able to take direction and establish ownership of issues through resolution.
Benefits:
- 100% of medical, dental, and vision for you and your family.
- 401K with company match up to 4% of salary.
- Certification reimbursement and annual training budget.
- 17 Days PTO per year in addition to paid training days.
- Bonuses for referring new clients or employees.
Similar Jobs
IT Support Engineer
Remote IT Support Engineer offering technical support and customer service to clients. Engaging with clients to resolve technical issues using analytical skills and MS Office applications.
IT Support Engineer
Remote IT Support Engineer handling customer service requests for Xantrion. Focused on technical support and issue resolution, ensuring customer satisfaction.
Senior IT Support Engineer
Senior IT Support Engineer enhancing security and operational efficiency. Collaborating with IT & Security team on incident responses and architecture discussions in healthcare technology.
Senior Technical Analyst
Technical Analyst providing support for Cint's platform, focusing on technical issues and API integrations. Collaborating with global customers on platform features and documentation.
Technical Support Specialist – Healthcare
Technical Support Specialist providing assistance via phone, email, and chat for Crescendo AI's customer experience. Engaging customers and troubleshooting application issues while working in a remote role.
Technical Support Specialist – Surface Analysis Systems
Technical Support Specialist providing exceptional technical support for Surface Analysis product line. Contributing to customer success and scientific advancement while traveling to customer locations as needed.
Support Engineer
Support Engineer managing technical support issues for nonprofit clients using the SmartSimple platform. Collaborating with internal teams to ensure high-quality support and client satisfaction.
Tier 3 Technical Support Engineer
Support Engineer providing IT solutions and exceptional client experience at My IT Crew. Troubleshooting Microsoft technologies and managing client communications remotely.
Program Analyst – Real Property Support Services
Program Analyst providing technical leadership as a subject matter expert for DoD real property systems. Supporting installations worldwide with data management and compliance initiatives.
Analista de Suporte Pleno – Vaga Exclusiva para PCDs
Atuar como Analista de Suporte a Sistemas na operação de AMS SAP. Foco em atendimento aos clientes e gestão de processos críticos.
Technical Support Engineer
Technical Support Engineer providing pre-sales and post-sales support for surveying and construction equipment. Involves installation, troubleshooting, training, and customer support in Germany.
Technical Support Technician
Technical Support Technician maintaining and relocating multifunctional printers and IT equipment. Focused on field support and remote assistance with adherence to service level agreements.
Junior Support Analyst
Analista de Suporte Júnior responsible for installation and maintenance of NDD products. Supporting clients with inquiries and technical issues, while being involved in product training.
Support Analyst – OCI
Analista de Suporte atuando na identificação e resolução rápida de incidentes de TI em São Paulo. Colaborando com equipes técnicas e especialistas no assunto.
Service Desk Technician – Solution Support
First line contact for clients experiencing issues with Netsmart solutions. Managing incidents and requests, ensuring satisfaction and efficient resolution of issues.
Operations Lead, Customer Technical Support
Operations Lead driving process consistency in NAM Tech Support for GE Vernova. Focused on operational infrastructure and KPI reporting across various product lines.
Tier 2 Technical Support – High-Speed Fiber Internet
Remote Tier 2 Technical Support for a leading U.S. telecommunications company providing high-speed fiber internet. Responsible for troubleshooting and customer support through phone and email.
Technical Sales Support Specialist
Sales Technical Support Specialist managing client technical training and support for Epta solutions in the vending industry. Facilitating digital training and collaborating on equipment sales.
Analista de Suporte Técnico Júnior – PCD
Junior Technical Support Analyst providing assistance to Omie customers via chat and phone. Ensuring customer satisfaction by resolving technical inquiries and guiding users efficiently.
Senior Technical Support Engineer – Focused Services, Cortex XSIAM
Technical Support Engineer providing support for customers in cybersecurity. Triage, troubleshoot, and resolve issues while collaborating with technical account managers.