IT Support Engineer – Junior
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Job Description
IT Support Engineer L1 supporting SOFTSWISS workplace devices, user access, and endpoint systems in Poland. Troubleshooting Windows environments and maintaining corporate IT equipment remotely.
Responsibilities:
- Receive and transfer corporate equipment and peripherals for repair according to procurement procedures
- Maintain and update the corporate equipment fleet, including assisting with procurement
- Install and initially configure Windows and macOS equipment for new employees
- Maintain accurate records of issued equipment in 1C
- Prepare and configure equipment for corporate use
- Create user accounts in AD, Google Workspace, Jira, and Slack using automated tools/templates
- Manage office access control systems, including issuing, replacing, updating, and deactivating cards
- Troubleshoot application and system software issues on user devices
- Perform primary diagnostics of hardware and software problems
- Install licensed and free software on corporate equipment
- Support printers and printing services
- Maintain technical documentation in line with IT processes and services
- Escalate hardware/software issues to service providers when required
- Coordinate with contractors such as service centers and cartridge refilling services
- Source equipment complying with corporate standards in local and global markets
- Participate in testing new IT services, including functional validation and data input
- Restore operating systems after employee-device crashes or failures
- Configure access to banks, electronic document signing systems, and state or specialized portals
- Advise on selecting and assembling custom PC configurations based on business needs
Requirements:
- Strong knowledge of MS Windows operating systems
- Understanding of the basic principles of antivirus protection
- Understanding of the fundamental security concepts of MS Windows operating systems
- Minimum 1 year of experience working with Windows systems in a corporate environment
- Russian language required
- English proficiency level B1 or higher
- Experience with MS Active Directory is nice to have
- Experience with Group Policy management is nice to have
- Knowledge of Apple (macOS) and/or Linux systems is nice to have
- Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents) is nice to have
- Experience working with Jira/Confluence is nice to have
- Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents) is nice to have
- Scripting experience with PowerShell is nice to have
- Basic administration of Windows Server is nice to have
- Practical experience in structured cabling (SC) installation is nice to have
- Skills in IT asset accounting and inventory management are nice to have
Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
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