IT Support Engineer
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Job Description
Remote IT Support Engineer handling customer service requests for Xantrion. Focused on technical support and issue resolution, ensuring customer satisfaction.
Responsibilities:
- Provide the best possible support and customer service to our clients.
- Handle requests submitted by customers, prioritizing and escalating tickets as required.
- Log and track support requests in ConnectWise, providing follow-up to ensure issues are resolved.
- Submit semi-monthly timesheet and expense reports.
- Participate in various call center groups and provide on-site assistance as needed.
- Perform audits of customer information and systems as necessary.
Requirements:
- Bachelor’s degree from a four-year university or equivalent experience (not required)
- Minimum of 3 years of technical support experience required
- Basic diagnostic and analytical skills.
- Basic competency in the use and troubleshooting of MS Office products.
- Experience using Windows 7, 10, and/or Mac OS.
- Basic computer literacy across both hardware and software.
- Ability to be proactive and able to take direction and establish ownership of issues through resolution.
Benefits:
- 100% of medical, dental, and vision for you and your family.
- 401K with company match up to 4% of salary.
- Certification reimbursement and annual training budget.
- 17 Days PTO per year in addition to paid training days.
- Bonuses for referring new clients or employees.
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