IT Support Technician
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Job Description
IT Support Technician supporting drivers and fleets with ELDs, tablets, and dashcams. Troubleshooting Geotab, Samsara, and Motive technology for Helpt’s clients.
Responsibilities:
- Provide 24x7x365 on-shore white-labeled technical support on behalf of MSP, technology, and product-support companies
- Support drivers, dispatchers, and fleet clients
- Receive inbound support calls concerning ELD logins, tablets, dashcams, connectivity, and related fleet technology
- Troubleshoot driver and fleet technology issues quickly and empathetically
- Determine when devices require replacement rather than restarting
- Coordinate with vendors, manage RMAs, and track shipments
- Document support interactions accurately for records such as Hours of Service and DVIR
- Complete an initial three-week training period Monday through Friday, 7am–4pm EST
Requirements:
- Full-time availability, 40 hours per week on a fixed assigned schedule
- Availability for shifts during days, evenings, nights, weekends, or holidays
- Excellent verbal communication skills
- Outstanding organizational skills and keen attention to detail
- Motivated self-starter with passion for technology and support
- L1 technical experience in a helpdesk environment
- Strong troubleshooting skills
- Customer service orientation
- Familiarity with modern Windows operating systems
- Familiarity with modern Mac operating systems
- Prior ELD/telematics platform experience (Geotab, Samsara, Motive, or similar) is a plus but not required
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance and certification reimbursements
- Vision insurance
- Overtime opportunities
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