Junior Customer Success Analyst – Adoption
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Analista júnior de Customer Success impulsionando adoção e engajamento de clientes nas soluções da RD Station. Gestão orientada a dados, redução de churn e identificação de oportunidades de expansão.
Responsibilities:
- Guide customers through their first year, driving adoption, activation, and engagement at scale
- Ensure consistent results and maximize customers' renewal potential
- Analyze health and behavioral metrics across the base to enable preventive actions and revenue expansion opportunities
- Manage a high-volume portfolio of approximately 180 customers, prioritizing risks and opportunities
- Align customers with their business goals
- Act consultatively to accelerate customer growth and their digital marketing strategy
- Design and execute 1:few programs to broaden coverage across the base
- Implement automated adoption strategies and educational campaigns
- Foster sustainable, data-driven customer relationships
- Reduce churn and identify growth opportunities by delivering continuous customer value
Requirements:
- Previous experience in Customer Success within technology companies, with a focus on managing high-volume customer portfolios
- Analytical ability to identify usage trends, risks, and expansion opportunities through data monitoring
- Clear and concise communication skills, both verbal and written
- Organized and agile in managing multiple demands and maintaining an effective schedule
- Proactive, solution-oriented attitude; able to collaborate with internal teams and contribute to customer success and company goals
- Preferred: experience in scaled Customer Success models or 1:few programs
- Preferred: experience using RD Station Marketing, RD CRM, or RD Conversas
- Preferred: experience using Artificial Intelligence tools
- Preferred: knowledge of Scrum, Kanban, or project management methodologies
- Preferred: practical knowledge or experience in digital marketing
Benefits:
- Comprehensive Well-being program offering self-care resources across emotional, financial, physical, occupational, and social pillars
- Continuous learning environment and career development opportunities
- Culture of diversity, inclusion, support, and belonging
- Mentorship and support from experienced Customer Success professionals
- Access to management and automation tools
- Hiring process includes a work-style assessment, interviews, an interaction simulation, and a job offer
Similar Jobs
Manager, CRM Operations
CRM Operations Manager leading Salesforce campaigns, journeys, deliverability, and SMS enablement. Supporting Taxwell’s digital tax filing software brands through scalable customer communications.
Customer Success Operations Manager
Customer Success Operations Manager building dashboards, playbooks, and automations for Noma Security’s AI security and governance platform. Supporting renewals and scalable post-sales operations.
Client Experience Manager
PBM Client Experience Manager supporting pharmacy benefit accounts, claims, eligibility, and implementations at CVS Health. Driving revenue growth, member retention, and financial objectives.
Senior Client Success Manager
Senior Client Success Manager guiding enterprise travel clients through legacy technology migrations onto Navan. Driving adoption, retention, executive relationships, and customer value.
Customer Success Manager
Customer Success Manager expanding No Isolation’s AV1 educational technology across German schools. Supporting educators, municipalities, and authorities in reducing school absenteeism.
Data Administrator – CRM, Client Data
Data Administrator maintaining Salesforce CRM data for a hospitality and automotive performance technology company. Ensuring accurate imports, deduplication, reconciliation, and scalable data quality workflows.
Customer Success Consultant – Hospitality
Customer Success Consultant helping hotels improve frontline execution, adoption, revenue, and retention through FPG’s IN-Gauge technology. Advising General Managers and property leaders across assigned portfolios.
Customer Success Manager
Customer Success Manager owning strategic UAE enterprise accounts for Cohere, a security-first enterprise AI company. Guiding secure AI adoption, implementation, renewals, and regional customer advocacy.
Digital Program Manager, Customer Success
Digital Customer Success program manager building health scoring, automation, and renewal workflows. Supporting Uniguest’s managed customer-facing technology solutions across hospitality, senior living, retail, education, and corporate sectors.
Marketing Automation, CRM Manager
Marketing Automation / CRM Manager für automatisierte HubSpot-Kampagnen und Customer-Lifecycle-Prozesse bei Bikeleasing. Optimierung von Lead-Generierung, Kundenbindung und Customer Experience über mehrere Marken.
Customer Success Manager
Customer Success Manager guiding Australia and New Zealand education customers to adopt Instructure’s learning technology. Driving measurable value, renewals, retention, and expansion across APAC.
Customer Success Agent
Customer Success Agent retaining Medicare Supplement/Advantage clients for Spring Venture Group, a health insurance distribution company. Handling calls, policy changes, payment issues, case management, and ancillary-product sales.
Customer Success Manager
Customer Success Manager bei deutscher Kanzlei-Marketing-Agentur. Betreuung von Kunden, Koordination KI-gestützter Marketingprojekte und Durchführung von Reportings.
Customer Success Manager – Retail
Toast Customer Success Manager supporting retail businesses using Toast POS. Driving product adoption, customer retention, referrals, and SaaS revenue growth.
Customer Success Advisor
Customer Success Advisor helping Illumio, a breach-containment cybersecurity company, drive customer onboarding, adoption, renewals, and expansion in Taiwan.
Customer Success Coordinator
Customer Success Coordinator helping Allego customers adopt its revenue enablement SaaS platform. Supporting configurations, training, troubleshooting, and customer success initiatives.
Director of Customer Success
Director leading US customer success and implementation for Incision, a healthtech company supporting surgical teams. Owning retention, adoption, scalable onboarding, and executive customer relationships.
Senior Manager, Customer Success
Senior Customer Success Manager leading APAC teams for G-P’s global employment SaaS platform. Driving retention, adoption, renewals, and expansion across strategic customer accounts.
Senior Manager, Customer Success
G-P’s SaaS global employment platform enables international hiring across 180+ countries. Leading APAC Customer Success teams to drive adoption, renewals, retention, and expansion.
Academic Success Manager
Academic Success Manager helping health education institutions adopt Elsevier content and e-solutions. Delivering training, driving demand, and supporting product implementation across France and French-speaking markets.