Junior Customer Success Analyst
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Job Description
Customer Success Analyst ensuring client engagement and adoption for RD Station solutions. Responsible for monitoring usage behavior and assisting in client strategies.
Responsibilities:
- Monitor customer usage behavior and act to increase engagement and the use of our solutions, especially in cases of risk due to low usage;
- Assist customers in planning and executing strategies for using RD Station products, aligning them with the customer’s business objectives;
- Ensure configuration, activation, and adoption for new customers or new accounts in the portfolio;
- Organize and lead webinars and 1:few activities for education and scalable value generation, aligned with the CS Education team;
- Act proactively and predictively, identifying and mitigating risks by monitoring customer usability data.
Requirements:
- Previous experience in Customer Success or customer support at SaaS companies, with a focus on adoption, retention, and risk management;
- Analytical capability, demonstrating knowledge and practical use of customer success metrics such as NPS, churn, and expansion;
- Ability to perform strategic diagnosis and design solution proposals for customers;
- Strong communication skills, demonstrating conflict management and negotiation with different stakeholders;
- Organizational skills and adaptability to work in a dynamic, fast-growing environment;
- Basic knowledge of integrations, APIs, and webhooks in SaaS tools.
Benefits:
- Holistic Well‑being: We take care of the people who make progress happen. We pursue the holistic well‑being of every employee through initiatives and benefits that enable self‑care across five pillars: Emotional, Financial, Physical, Occupational, and Social.
- Diversity and Belonging: Diversity is what makes us strong. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be yourself. Our expertise is human and alive: we welcome differences to empower businesses inside and outside the company.
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