Key Account Manager, B2B
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Job Description
Key Account Manager developing strategic B2B accounts for Leafworks, an IT consulting company. Translating customer needs into CRM, AI and Customer Service opportunities.
Responsibilities:
- Take end-to-end responsibility for and actively develop selected key accounts
- Understand customer requirements, challenges, and future needs, and derive account plans from them
- Identify revenue potential and develop cross-selling and upselling opportunities
- Build and develop relationships with relevant stakeholders and decision-makers, up to IT and C-level
- Develop opportunities and suitable solutions together with Consulting and Technology
- Assume commercial responsibility from opportunity identification through proposals and negotiations to closing
- Conduct strategic customer meetings and position Leafworks early on relevant topics
- Keep a close eye on long-term customer value and account profitability
- Manage the account pipeline, forecasting, and CRM/HubSpot maintenance
- Develop selected existing customers into long-term, profitable strategic partnerships within 18–24 months
- Establish a structured key account management function
Requirements:
- Several years of experience in B2B key account management or strategic account management
- Hands-on sales experience, including commercial negotiations and closing deals
- Proven experience actively developing existing customers and driving cross-selling and upselling
- Experience with complex or consultative B2B solutions or services
- Ability to identify customer needs and revenue potential and turn them into concrete opportunities
- Experience managing stakeholders at different decision-making levels
- Experience with structured account, pipeline, and CRM management
- Fluency in German and English
- Entrepreneurial mindset, strong sense of ownership, and a consultative sales approach
- Software/SaaS background is a plus
- Consulting background is a plus
- Customer Experience/Customer Service background is a plus
- IT/technology background is a plus
- Experience with long-term consulting or managed services models is a plus
- Experience working with enterprise customers is a plus
Benefits:
- 100% remote work
- Flexible working hours and self-managed schedules
- Coworking opportunities near employees
- Work equipment provided
- Professional development, training, and educational opportunities
- Regular team exchanges and feedback discussions
- Challenging projects
- Permanent employment contracts with no fixed end date
- Team coworking sessions and events in Germany and abroad
- Onboarding with an onboarding buddy from day one
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