Key Account Manager – Core Brands
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Job Description
Key Account Manager managing strategic QSR partnerships for Lieferando, a global online food-delivery platform. Driving joint business plans, GMV growth, marketing investments, and operational SLAs.
Responsibilities:
- Responsible for Lieferando’s most important strategic Core Brand partnerships
- Serve as the senior-management-level point of contact for major QSR brands
- Develop, manage, and implement Joint Business Plans with multi-year growth strategies
- Own contractually agreed GMV targets, marketing investments, and operational SLAs
- Conduct weekly and monthly business reviews with partners
- Manage escalations and resolve operational or technical challenges quickly
- Act as the central point of contact for franchisees’ operational concerns, as well as customer service and logistics topics
- Work closely with the Senior Team Lead and the global team
Requirements:
- Degree in business administration, commercial training, or a comparable qualification
- Extensive experience in Key Account Management, ideally with top-tier clients or in the QSR/FMCG sector
- Proven success managing strategic partnerships and achieving ambitious GMV/revenue targets
- Fluent in German and English, both written and spoken
- Highly professional, with strong expertise in contract negotiations and strategic account management
- Excellent communication and sales skills, with persuasive negotiation abilities
- Independent, structured, and efficient working style, combined with a confident presence
- Entrepreneurial mindset and enthusiasm for developing new solutions
- High willingness to travel to customers
- Proficiency in Salesforce, MS Office, Google Drive, and Slack
Benefits:
- Competitive compensation package, complemented by an open feedback culture and regular performance reviews
- Company car for both business and private use
- Urban Sports Club membership
- €90 per month in Lieferando Pay credit
- Company pension plan with a 20% employer contribution
- Opportunity to join a variety of communities and ERGs
- Diverse professional development opportunities through the Learning Hub and internal training
- Sustainability initiatives and the opportunity to work in a DGNB-certified office in Berlin
- Shared experiences such as summer and/or winter celebrations
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