Key Account Manager – Digital Strategy Manager
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Job Description
Key Account Manager managing enterprise client accounts focused on e-commerce and digital marketing strategies. Driving customer success and strategic growth relationships for clients in Brazil.
Responsibilities:
- Manage the strategic oversight of an enterprise client portfolio at Lett, ensuring retention, expansion and the strengthening of client relationships;
- Manage relationships with strategic and executive stakeholders, acting consultatively and focused on business impact;
- Lead executive meetings (QBRs/MBRs), building strategic narratives based on data, KPIs and market context;
- Translate information and insights into strategic guidance for clients, connecting digital performance, e-commerce and digital trade marketing to business objectives;
- Identify growth opportunities within the portfolio through upsell and cross-sell strategies;
- Act in critical and at-risk scenarios, defining strategies and action plans for account retention and development;
- Lead and develop the CSM team, supporting the team’s technical, analytical and consultative development;
- Monitor performance, provide direction and foster team development, ensuring alignment with the portfolio’s strategic objectives;
- Collaborate across internal teams to prioritize initiatives, track deliverables and continuously improve the client experience;
- Lead projects and strategic initiatives aimed at operational efficiency, scalability and value generation for clients.
Requirements:
- Experience in strategic account management, Customer Success, Key Account Management or enterprise client relationship management;
- Experience leading and developing teams, including performance monitoring, strategic direction and consultative growth;
- Knowledge of e-commerce, marketplace strategies, digital trade marketing and online retail;
- Strong analytical skills and experience managing KPIs, analyzing data and creating business-oriented executive presentations;
- Experience conducting strategic meetings, developing action plans and providing consultative guidance to clients;
- Knowledge of retention strategies, portfolio expansion (upsell/cross-sell) and client risk management;
- Familiarity with digital performance metrics such as pricing, share, out-of-stock, availability and digital execution;
- Experience with CRM tools, dashboards and data analysis platforms;
- Consultative mindset, strategic vision and strong business-impact orientation;
- Excellent communication, influence, negotiation and relationship-building skills;
- Ability to work in dynamic, collaborative, results-driven environments;
- Bachelor’s degree in Business Administration, Marketing, Advertising, Engineering, Economics, Technology or related fields;
- Native or fluent Spanish.
Benefits:
- Health Insurance
- Dental Insurance
- Life Insurance
- Medication Assistance
- Commuter Benefit or Parking Allowance
- Flexible Meal/Food Allowance
- Wellhub (formerly Gympass)
- TotalPass
- Birthday month day off
- Childcare Assistance
- Extended Parental Leave: 6 months for mothers and 30 days for fathers
- Employee Referral Program, performance bonus and more
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