Key Account Manager
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Job Description
Key Account Manager growing Metsä Tissue’s professional-sector hygiene-products business across southern UK. Managing strategic accounts, winning new customers and delivering customer-focused sales growth.
Responsibilities:
- Manage and develop a portfolio of existing customers
- Identify and secure new business opportunities across the South of the UK
- Manage accounts across facilities management, healthcare, cleaning and hygiene, catering and hospitality, industrial and manufacturing, and distribution and wholesale sectors
- Build and maintain relationships with key customers, decision makers and influencers
- Understand customer priorities, challenges and long-term objectives
- Conduct regular account reviews and strategic business meetings
- Develop customer engagement plans to strengthen partnerships and increase market share
- Create and execute account plans supporting customer objectives and company growth targets
- Increase sales volumes, profitability and product penetration within existing accounts
- Develop strategies to win new customers and expand the regional customer base
- Build and maintain a pipeline through prospecting and market engagement
- Lead commercial negotiations within pricing and profitability frameworks
- Translate company sales objectives into regional and account-level action plans
- Analyse customer data, market trends and commercial performance
- Monitor account performance against KPIs and maximise results
- Deliver forecasting and business planning information
- Collaborate with Sales, Customer Service, Supply Chain, Marketing and Commercial Excellence
- Act as the voice of the customer within the organisation
- Coordinate resources for major account opportunities and customer projects
- Analyse competitor activity and identify opportunities and risks
- Introduce and launch new products, services and innovations within customer accounts
- Share market insights and customer feedback to influence strategy and product development
- Manage pricing and commercial agreements
- Maintain customer records, opportunities, forecasts and activities in CRM systems
- Ensure timely execution of customer orders and commercial commitments
- Support resolution of complaints and service issues
- Maintain compliance with company policies, processes and governance requirements
Requirements:
- Minimum of three years' successful experience in a business development, account management or sales role
- Proven track record of delivering sustainable sales growth and developing long-term customer relationships
- Experience in professional channels such as facilities management, healthcare, catering, cleaning and hygiene, industrial sectors or B2B distribution environments highly advantageous
- Demonstrable experience securing new business opportunities whilst growing existing accounts
- Strong commercial acumen and ability to identify opportunities, analyse performance and translate insight into action
- Strategic thinking combined with a hands-on, results-oriented approach
- Excellent relationship-building and stakeholder management skills
- Effective communication, presentation and negotiation skills
- Ability to influence and collaborate across multiple functions and organisational levels
- Strong planning, prioritisation and organisational skills
- Resilient, self-motivated and comfortable operating in a dynamic, fast-changing environment
- Customer-centric mindset
- Experience using CRM systems to manage customer relationships, sales pipelines and account plans
- Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint
- Ability to analyse data and use insights for customer and commercial decision-making
- Must include CV and salary request with application
Benefits:
- Opportunity to build a successful career in renewable products
- Support for personal career development
- Opportunities to use and display your competence
- Safe working environment
- Autonomy to shape customer plans and build strategic partnerships
- Anonymous recruitment process
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