Key Account Manager
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Job Description
Key Account Manager leading Walmart account growth for fire and life-safety programs. Scaling national rollouts, service attachment, and cross-functional execution.
Responsibilities:
- Own the overall commercial relationship for the Walmart account across national, regional, and site-level stakeholders
- Lead account planning and growth strategy for Walmart, focusing on repeatable multi-site deployment opportunities, remodels, rollouts, retrofits, inspections, and service programs
- Convert prototype and early-program success into a scalable national account model with consistent commercial and operational execution
- Coordinate with project management, CAD/design, field engineering, service operations, and affiliate/service partners to translate customer requirements into executable plans
- Drive pipeline development, opportunity qualification, forecasting, pricing alignment, proposal strategy, and contract support
- Support standardized rollout models for fire alarm, life safety, inspection, service, and related systems
- Act as the voice of the customer internally, addressing requirements, escalations, operating constraints, and service expectations
- Partner with Edwards and Kidde channels, dealer partners, and internal leadership to improve pull-through, coverage, and execution consistency
- Define and refine customer-facing value propositions, reporting expectations, and lifecycle service attachment strategies
- Maintain communication with stakeholders regarding milestone status, risks, issue escalation, and growth opportunities
- Support executive account reviews and present account strategy, risks, wins, and recommendations to leadership
- Success measures include growth in Walmart pipeline, bookings, secured program opportunities, national deployment, downstream service attachment, customer confidence, issue resolution, forecast discipline, executive visibility, and account planning maturity
- Reports to the National Sales Director and works on a dedicated Key Account Team supporting strategic national customers
Requirements:
- High School Diploma
- 7+ years of experience in key account management, national accounts, strategic sales, or enterprise account leadership
- Experience managing complex multi-site or national accounts with centralized buying and distributed execution
- Strong commercial skills in account planning, pipeline management, proposal development, and executive-level relationship management
- Ability to coordinate cross-functional teams including sales, project management, design, field operations, and service
- Strong communication, issue-resolution, and stakeholder management skills
- Ability to operate in a fast-moving growth environment where process, coverage, and execution discipline are still being scaled
- Willingness to travel as needed to support customer meetings, site visits, internal planning, and program launches
- Demonstrated ability to leverage AI tools and digital sales technologies to improve strategic account planning, customer insights, proposal quality, forecasting, and selling efficiency
- Experience with Walmart, big-box retail, national rollout programs, or large retail remodel environments
- Experience working with channel partners, national service networks, or affiliate execution models
- Experience in fire alarm, life safety, low voltage, building systems, retail programs, or other technical service-led environments preferred
- Experience supporting accounts that require standardized reporting, escalation discipline, and repeatable field execution
- Formal training in Korn Ferry Consultative Selling or a comparable consultative sales framework
- Bachelor's degree preferred
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