Key Accounts Manager
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Job Description
Key Account Manager supporting cattle genomics accounts for Neogen, a food and animal safety solutions company. Managing genomic results, customer implementation, communications, and cross-functional account initiatives.
Responsibilities:
- Serve as the primary point of contact for assigned corporate accounts and high-value end-user clients
- Support broader adoption of genomic products and solutions within assigned accounts to help achieve business growth and financial objectives
- Provide customer support focused on implementation of genomic tools, operational efficiency, project execution, and timely issue resolution
- Develop understanding of customer business models, operational needs, and priorities
- Manage the generation, delivery, and explanation of genomic results
- Ensure genomic reports and results are accurate, timely, and decision-useful
- Maintain customer documentation and develop or monitor key performance metrics
- Work with Sales to identify customer needs, coordinate account activities, and support implementation plans
- Partner with Sales, Customer Support, IT, Lab Operations, Marketing, and other internal teams on account strategies and customer initiatives
- Identify opportunities to improve internal processes, operating efficiencies, and customer experience
- Lead or participate in cross-functional projects improving customer service, workflow, reporting, and account support
- Research and assist with customer inquiries and escalated issues
- Participate in customer service training, team meetings, planning activities, and department initiatives
- Support marketing initiatives for genomic products, including customer training materials, product literature, and communication tools
- Gather customer feedback through surveys, direct conversations, and market research
- Collaborate with Marketing on accurate, timely, customer-focused communications
- Support development of specialty and integrated protein accounts identified as organizational Key Accounts
- Travel to customer locations as needed to establish protocols, support implementation, resolve issues, and strengthen relationships
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in Agriculture, Animal Science, Biology, Zoology, Biochemistry, Chemistry, Genetics, or a related life sciences discipline
- Experience in customer service, account support, customer communications, training, or a related customer-facing function
- Experience developing customer-facing communications, training materials, reports, or related documentation
- Demonstrated problem-solving skills and ability to analyze information from multiple sources
- Strong written and verbal communication skills
- Ability to communicate effectively with customers, internal stakeholders, and leadership
- Ability to manage multiple priorities, projects, and customer needs simultaneously
- Ability to read, analyze, and interpret technical information, professional journals, and related materials
- Proficiency with Microsoft Excel, Word, and PowerPoint
- Experience using CRM systems or other customer management applications
- Ability to travel up to 30%
- Preferred: Master’s degree or specialized coursework in animal science, genetics, animal production, agriculture, business, or a related field
- Preferred experience in cattle genetics, animal genomics, beef, dairy, animal production, or a related agricultural industry
- Preferred experience managing corporate, strategic, or high-value customer accounts
- Preferred experience working with genomic data, testing programs, or genomic reporting
- Preferred experience with project management tools and methodologies
- Preferred experience using Adobe Acrobat and browser-based business applications
- Preferred experience collaborating across Sales, Marketing, Customer Support, Operations, IT, or laboratory teams
- Preferred experience supporting implementation of new products, programs, or customer processes
- Preferred experience developing dashboards, metrics, reports, or other tools used to monitor customer or operational performance
- Strong customer relationship management skills
- Strong organizational and project management capabilities
- Ability to translate technical information into clear, customer-friendly communication
- Ability to work independently while collaborating effectively across teams
- Strong attention to detail and commitment to accuracy
- Ability to identify customer needs and recommend appropriate solutions
- Ability to build credibility and maintain effective relationships with internal and external stakeholders
- Strong analytical and problem-solving skills
- Ability to adapt communication style based on audience and business need
Benefits:
- Inclusive workplace with opportunities to contribute, grow, and do meaningful work
- Collaboration, continuous improvement, accountability, and strong customer focus
- Equal Opportunity Employer
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