L1 – Reports Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
L1 Reports Engineer supporting customers of Boardwise’s board-management SaaS. Creating and adapting Handlebars.js reports while troubleshooting software configuration and support tickets.
Responsibilities:
- First point of contact for customer inquiries
- Clear, friendly, and structured communication with customers
- Analyze and resolve incoming customer support tickets
- Create and customize reports using Handlebars.js according to customer requirements
- Assist with software configuration questions
- Identify issues and gather relevant technical information
- Recognize when escalation to Level 2 or the Product team is required
- Document issues and solutions in a structured manner
- Ensure high customer satisfaction through timely communication
Requirements:
- Excellent communication and problem-solving skills
- Customer-focused and organized work style
- Strong troubleshooting mindset and enjoyment in identifying root causes
- Basic knowledge of Handlebars.js or similar templating languages, or willingness to learn quickly
- Ability to work independently and in a team
- German at native or fluent level
- Good English skills
- Some experience creating or customizing reports/templates, e.g., HTML/CSS
- Basic understanding of web applications
- Basic knowledge of M365, APIs, and HTTP status codes
- Experience in software configuration and identity/access management
- Basic security awareness, including passwords, phishing, and secure device usage
Benefits:
- 100% remote work and full flexibility in working hours
- Transparent, trust-based company culture in an international SaaS scale-up
- Modern tools, data-driven processes, and fast decision-making
- 2–3 offsites and workshops per year for strategy, knowledge sharing, and team building
- High level of ownership and clear development prospects
- Opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in Customer Success, onboarding, software processes, and content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Similar Jobs
Forward Deployed Engineer
Forward Deployed Engineer supporting LiteLLM, the open-source AI Gateway trusted by major companies. Owning support tickets, diagnosing root causes, reproducing issues, and submitting bug-fix pull requests.
Structural Forensic Engineer
Structural forensic engineer investigating failures, property damage, and insurance claims for TRC Worldwide Engineering. Preparing expert reports and supporting client relationships and business development.
Senior Solutions and Technology Engineer
Senior engineer researching technologies and designing material-handling systems for PeakLogix customers. Developing CAD layouts, automated solutions, and technical proposals for pre-sale execution.
Senior Geological/Geotechnical Engineer
Senior geological/geotechnical engineer leading mining and transportation projects for BGC Engineering, an applied earth sciences consultancy. Managing technical delivery, field programs, project teams, mentoring, client service, and business development in Alaska.
Intermediate Civil-Geotechnical Engineer
Civil-geotechnical engineer designing transportation infrastructure and earth retention systems for BGC, an applied earth sciences consultancy. Conducting investigations, field work, analysis, and technical reporting in Alaska.
Compiler Engineer
Compiler Engineer advancing Intel’s oneAPI offloading and SYCL infrastructure for CPUs, GPUs, and accelerators. Collaborating with LLVM and Intel teams on production compiler technology.
Advanced Consulting Engineer
Advanced Consulting Engineer helping Tanium customers adopt endpoint management and security solutions. Providing technical advisory, troubleshooting, knowledge transfer, and product guidance for complex or stalled deployments.
Forward Deployed Engineer
Forward Deployed Engineer building AI-native software for Asset Living’s property management operations. Owning full-stack products, integrations, automation, and measurable improvements across business functions.
Escalation Engineer
Escalation Engineer resolving critical Kubernetes and multi-cloud storage incidents for Everpure, a data-storage technology company. Bridging support and engineering through troubleshooting, bug fixes, and reliability improvements.
Staff Vulnerability Management Engineer
Staff engineer managing novel vulnerability disclosure and CVE operations for Chainguard’s secure open-source software supply chain. Coordinating industry bodies, maintainers, customers, and AI model vendors.
Staff Vulnerability Management Engineer
Staff engineer managing AI-discovered vulnerabilities for Chainguard, which builds hardened open-source software. Coordinating disclosures, CVEs, embargoes, and industry-wide supply-chain security efforts.
Staff Vulnerability Management Engineer
Staff engineer managing novel vulnerability disclosure and CVE coordination for Chainguard, which secures open-source software supply chains. Leading industry collaboration on AI-driven software security standards, embargoes, and response processes.
Endpoint Engineer
Endpoint Engineer supporting Falconwood’s DoD IT consulting and programmatic services for Navy enterprise workstations. Managing Azure, MECM, M365, hardware, software, and cybersecurity requirements.
Plumbing and Heating Engineer
Clean Energy Technician installing heat pumps, cylinders, and radiators for Aira’s sustainable home-energy systems. Training toward Heat Pump Installer progression while helping households reduce energy costs and carbon emissions.
Spares Engineer, Composite Materials Expert
Spares Engineer identifying and resolving out-of-production composite parts for ATEXIS, an aerospace and industrial engineering-support consultancy. Assessing operational risks and coordinating alternatives with stakeholders.
Lift Engineer
Lift Engineer servicing and repairing lifts across Cambridge for Stannah, a global access-solutions manufacturer. Maintaining safe operation across commercial, residential, and public sites.
Lift Engineer
Lift Engineer servicing, repairing, and maintaining lifts across Stevenage for Stannah, a lift and accessibility manufacturer. Managing breakdowns, fault finding, safety compliance, and an allocated local route.
Lift Engineer
Lift Engineer servicing, repairing, and maintaining lifts across Slough for Stannah, a global access-equipment manufacturer. Managing a local route, responding to breakdowns, and keeping commercial, residential, and public sites safe.
Lift Repair Engineer
Lift Repair Engineer repairing and fault-finding lifts for Stannah, a global access engineering company. Covering commercial, residential, and public sites across Luton and surrounding areas.
Lead Databricks Engineer
Azure Databricks Engineer building scalable data pipelines for Blend’s AI services. Optimizing Spark-based ETL/ELT, Delta Lake, and Azure analytics solutions.