Lead Implementation Consultant
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Job Description
Implementation Consultant collaborating with clients to deliver optimal Sprinklr onboarding experiences. Configuring products and providing training to maximize customer satisfaction.
Responsibilities:
- Ensure customers receive the best onboarding experience
- Act as internal escalation point and point of contact for clients
- Configure the Sprinklr product for various brands and industries
- Provide social insights and recommendations
- Design and configure appropriate Sprinklr solutions
- Ensure client training and education on the platform
- Complete platform deployment anticipating future client needs
- Provide consulting advice during project implementation
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication skills in Spanish and English, both written and verbal
- Ability to rapidly learn new technical skills
- Experience deploying Voice and Non Voice Contact center applications
- Knowledge of Voice protocols
- Familiarity with Salesforce Service Cloud or similar CRM systems
- Experience with telecom, call center integration, and VoIP applications
- Have experience in Groovy and Javascript
- Ability to work in a highly collaborative and fast-paced environment
Benefits:
- Healthcare coverage
- Paid time off for personal well-being
- Open Mentoring Program
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