Learning Operations Assistant
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Job Description
Assistente de Learning Operations apoiando programas de desenvolvimento e educação corporativa da Gestão Inovada. Gerenciando plataformas, conteúdos, participantes, indicadores e suporte operacional aos clientes.
Responsibilities:
- Register and manage users on the platform;
- Organize classes, groups, profiles, and access permissions;
- Configure and update learning paths;
- Publish courses, videos, materials, assessments, and other content;
- Support platform implementation for clients;
- Track enrollment, participation, and completion of learning journeys;
- Monitor outstanding items and support participant engagement initiatives;
- Provide basic user support;
- Organize calendars, schedules, and content release dates;
- Extract usage reports and performance metrics;
- Support the preparation of information and reports for clients;
- Keep client data and environments up to date;
- Support client points of contact with operational requests related to the platform;
- Contribute to the continuous improvement of the user experience and Learning Operations processes.
Requirements:
- Currently pursuing or holding a degree in Business Administration, Human Resources Management, Psychology, Education, Management Processes, Technology, or a related field;
- Strong familiarity with digital tools and ability to learn new systems quickly;
- Knowledge of Excel and/or Google Sheets;
- Strong written and verbal communication skills;
- Highly organized and detail-oriented;
- Ability to manage multiple requests and deadlines;
- Proactive, responsible, and solution-oriented mindset;
- Availability to work 30 hours per week.
Benefits:
- To be defined during the interview with the hiring manager.
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