Learning Programs Manager
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Job Description
Learning Programs Manager coordinating EDUCAUSE’s professional learning events, programs, and analytics. Applying learning technologies and responsible AI to improve participant engagement and outcomes.
Responsibilities:
- Plan, coordinate, deliver, and evaluate learning events throughout their lifecycle
- Provide event support, including hosting, moderating, and technical assistance
- Identify and use learning technologies, including AI-enabled tools, to improve engagement and learning outcomes
- Develop and deliver interactive and applied learning experiences
- Advise on learning trends and practices supporting continuous improvement, attendance growth, engagement, satisfaction, and cost effectiveness
- Promote EDUCAUSE visibility and strengthen member and association-community connections
- Maintain expertise in learning platforms, event delivery systems, instructional software, and AI capabilities and limitations
- Coordinate webinars, courses, short and extended learning programs, micro-learning, and synchronous and asynchronous learning
- Prepare presenters and facilitators on engagement strategies, interactivity, learning design, and visual quality
- Design and implement project-management workflows for multiple events
- Identify and test AI and automation opportunities while maintaining quality and staff oversight
- Coordinate event promotional content and attendee communications across marketing, membership, publication, and web-support teams
- Monitor and report event progress, status, timelines, and deadlines
- Collaborate with contractors on event production and program development
- Support Professional Pathways updates and consistent user experience
- Monitor and report learning-event performance metrics and prepare analyses
- Use AI to synthesize participant feedback and identify patterns, validating findings against source data
- Manage post-event data, multimedia content, and participant credential issuance
- Analyze member behavior trends to inform marketing, event design, and delivery strategies
- Prepare weekly, quarterly, and annual event-related reports
- Participate in EDUCAUSE events and activities as needed
- Represent EDUCAUSE professionally and support colleagues' professional development
Requirements:
- Resume and cover letter required
- 8 years of equivalent combination of education and relevant professional work experience
- Experience with online and/or in-person adult or professional learning
- Experience with educational technologies, tools, and platforms
- Professional oral and written communication skills
- Technical aptitude to learn and troubleshoot web conferencing tools and other applications
- Ability to facilitate and train others on new systems and technologies
- Ability to work independently and prioritize and complete diverse tasks efficiently and timely
- Ability to collaborate effectively with colleagues in a distributed organization
- Online learning and event experience in high-volume production environments
- Professional certification in online event management, project management, or a related discipline
- Current working knowledge of online learning technologies for engaging online adult professional development
- Ability to write and refine effective AI prompts and assess when AI can improve learning design or program operations
- Ability to evaluate AI-generated content for accuracy, bias, accessibility, and relevance; verify sources; and apply sound judgment
- Ability to protect confidential and participant information, respect intellectual property, and follow organizational policies when using AI tools
- Knowledge or interest in adult learning theory, effective teaching and learning strategies, and online community-building best practices
- Up to 15% travel
- Availability and responsiveness during scheduled working hours in the employee's time zone or EDUCAUSE core working hours
Benefits:
- Medical, Dental, and Vision
- 2-for-1 employer match to your 403(b) retirement plan; up to 10% of your base salary
- Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability
- 15 days of vacation and 6 days of personal time annually
- 9 paid holidays
- One week of paid time off when offices are closed between Christmas and New Year's Day
- 36-hour work week without any reduction in pay, amounting to 26 additional days of paid time off each year
- Employee Assistance Program (EAP)
- Emergency Travel Assistance
- Professional development assistance
- Monthly connectivity reimbursement
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