Legal Intake Specialist – Sales & Client Acquisition
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Job Description
Bilingual English/Spanish intake specialist qualifying accident-injury leads and converting them into signed clients. Managing calls, follow-ups, objections, and onboarding for a personal injury law firm.
Responsibilities:
- Handle back-to-back inbound and outbound calls with potential clients
- Speak with individuals seeking legal help after an accident or injury
- Ask strategic questions to understand and qualify each potential case
- Build rapport quickly and create confidence in the firm
- Follow up persistently with qualified prospects
- Handle objections professionally and confidently
- Guide qualified potential clients through the sign-up and onboarding process
- Work toward conversion and signed-client goals
- Collaborate with Intake and Legal teams to create a seamless client experience
- Track and improve lead-to-client conversion, signed clients, follow-up effectiveness, call quality, communication, client experience, compliance, accuracy, teamwork, and professionalism
Requirements:
- Fluent in English and Spanish
- Excellent, professional English and Spanish communication skills
- Confidence speaking on the phone for most of the workday
- Ability to thrive in a high-volume, back-to-back call environment
- Strong sales mentality and ability to ask for the commitment
- Persuasive without being pushy or dishonest
- Ability to build rapport quickly with different personalities
- Comfortable being measured by KPIs, conversion rates, follow-up activity, and results
- Resilient and able to handle rejection
- Competitive, coachable, and committed to continuous improvement
- Discipline to follow up until receiving a clear answer
- Commitment to sales with integrity, empathy, honesty, and respect
Benefits:
- Unlimited performance-based bonuses
- Recognition for outstanding results
- Annual travel opportunities based on performance
- Career growth and advancement opportunities
- Clear performance goals and KPIs
- Opportunities to take on greater responsibilities as you grow
- 10 days of PTO
- 10 paid holidays based on your country's holiday calendar
- Unlimited bonus potential
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