Loan Manager
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Job Description
Loan Manager managing residential mortgage documentation and underwriting processes for CrossCountry Mortgage, a distributed retail mortgage lender. Owning assigned loans from contract through closing while coordinating borrowers, originators, underwriters, vendors, and referral partners.
Responsibilities:
- Review and analyze borrowers’ credit, employment, income, and assets before underwriting submission
- Assemble complete loan packages in the appropriate underwriting order
- Verify documentation accuracy, completeness, and processing checklists
- Prepare loan approval summaries, Forms 1008 and 1003, and verify loan document information
- Communicate with Loan Originators, customers, and Underwriters to obtain required documentation
- Review loans for mortgage regulatory compliance and prepare required disclosures
- Obtain third-party documentation such as surveys, flood certifications, title commitments, payoff information, and other items
- Verify vendor orders, invoices, and loan-file documentation
- Manage the assigned loan pipeline and complete activities and reporting within turnaround times
- Assist with loan setup, closing, secondary marketing, loan servicing, and other departmental documentation needs
- Document material loan-application communications in the loan origination system
- Own assigned loans from contract through closing, including status, outstanding items, deadlines, and next steps
- Proactively communicate milestones, loan status, concerns, and outstanding items to borrowers, Loan Originators, and referral partners
- Identify, address, and escalate documentation, underwriting, timing, or closing issues
- Monitor contractual closing dates and milestones to facilitate accurate and timely closings
- Work varying hours and overtime when necessary based on business needs
- Perform additional duties as required
Requirements:
- High School Diploma or equivalent
- 5+ years of residential mortgage processing experience
- Encompass experience
- Experience with RESPA regulations and knowledge of mortgage and consumer lending regulations and loan documentation, preferred
- Knowledge of DU, LP, Microsoft Office, and Windows
- Excellent math and analytical skills
- Excellent communication skills
- Excellent prioritization and time management skills
- Excellent organizational skills and attention to detail
- Ability to work effectively independently and collaboratively within a team environment
- Primarily operates within Pacific Time zone working hours
- Availability to work varying hours and overtime when necessary based on business needs
Benefits:
- Competitive compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package
- Equal employment opportunity and diversity and inclusion commitment
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