Logistics & Delivery Advisor, French, English
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Job Description
Logistics and delivery customer advisor answering French- and English-speaking customers via phone, chat, and email. Resolving issues and updating interactions for Atlean World’s multilingual recruitment service.
Responsibilities:
- Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
- Solve problems and create positive experiences for every customer
- Follow the brand's guidelines and quality standards on every interaction
- Log and update customer interactions in the relevant systems
- Work closely with the team to keep improving the service provided
Requirements:
- Fluent in French, good English
- Strong communication and active listening skills
- A problem-solving, can-do mindset
- Comfortable using computer systems and multitasking between tools
- Patience, empathy and a positive attitude
- Availability to work in shifts
- Solid C1, C2 or native level in the working language
- Minimum B2 English
- Clean criminal record
- Valid work permit or European passport
- Resident of a country within the European Union
- CV must be sent in English
Benefits:
- Fixed salary plus performance bonuses
- Signing or welcome bonuses depending on eligibility
- Fully paid training (2, 4 or 6 weeks depending on project)
- Choice of on-site, hybrid or fully remote-in-Bulgaria work models
- For Content Moderation / Digital Trust & Safety roles: up to 21 days of hotel or shared-apartment accommodation covered, plus a €1,500 relocation bonus paid in two installments
- For other roles: flight covered up to €150, up to 21 days of accommodation, help securing an apartment in Sofia, and a €300/month gross accommodation allowance
- Football tournaments, beach barbecues, surf lessons, and cultural events
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