Manager, Assessment Services
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Job Description
Manager leading the Assessment Services team at Newsela, focusing on customer assessments and team collaboration. Driving operational effectiveness and enhancing client relationships across education technology.
Responsibilities:
- Lead implementation & onboarding. Own how Newsela’s assessment products get stood up for customers, including onboarding, configuration and go-live support for strategic and key accounts.
- Deliver ongoing advisory & support. Build a team and a playbook that deepens the assessment relationship between Newsela and key accounts. This may include score interpretation, additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
- Manage assessment migration & content services. Oversee assessment migration and content services with clear scoping and quality standards.
- Lead the team. Hire, coach, and develop a team of individual contributors. Set clear expectations, run a healthy operating cadence, and create the conditions for people to do their best work.
- Operationalize and optimize the function. Optimize the intake, prioritization, and capacity model that lets the team scale without sacrificing quality. Document what works and change what doesn’t.
- Partner cross-functionally. Work side-by-side with other functional teams to make sure assessment services is a force multiplier for the broader business.
- Be a voice of the customer. Translate what you see in the field back into product and content priorities. Bring evidence, not anecdotes.
Requirements:
- A combination of 10+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
- 3+ years of people management experience, including hiring, coaching, and performance management.
- Deep understanding of formative and/or interim assessments including how they’re built, how they’re used, and how educators actually make decisions from the data.
- Experience with additional types of assessment beyond formative and/or interim assessments.
- Experience working directly with district and school leaders, instructional coaches, and assessment coordinators.
- Strong operational instincts, you’re the person who turns ad hoc work into a repeatable scalable process.
- Excellent written and verbal communication; equally comfortable in a customer conversation and an internal cross-functional working session.
- Comfort with ambiguity, you are a problem solver.
Benefits:
- Comprehensive medical benefits with employer contribution to premiums and to HSA accounts.
- Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul.
- We are a fully remote company.
- We provide a monthly tech stipend to support your WFH needs!
- Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
- Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
- Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).
- Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
- No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
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