Manager, Client Success – Anesthesia
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Job Description
Client Success Manager overseeing anesthesia client accounts for Ventra Health, a healthcare revenue cycle management provider. Improving collections, resolving escalated issues, and monitoring client performance.
Responsibilities:
- Serve as liaison between Ventra Health and clients for communication and information exchange
- Manage all aspects of client accounts to maximize collections, provide contracted management services where applicable, and minimize problems
- Work with patients, doctors, owners, practice managers, administrators, and other stakeholders to resolve escalated issues
- Conduct face-to-face client meetings to review performance and ensure satisfaction
- Serve as primary client contact and collaborate with internal teams to resolve issues and provide timely follow-up
- Facilitate internal and external meetings, compile meeting materials, take minutes, and maintain Client Success documentation
- Review operational workflow data and escalate incomplete or delayed steps
- Prepare and/or review internal and external reports and ad-hoc analyses
- Analyze and monitor Client Success metrics, present client-specific reports, and use the issue escalation matrix to resolve concerns
- Recommend process improvements based on data review
- Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used
- Monitor or manage client payor contract negotiations and renewals with the Managed Care Team or assigned payor contracting resource
- Manage or monitor client quality programs and compliance training with organizational subject matter experts
- Assist with new client implementation
- Provide oversight, mentorship, and growth support for assigned Client Success colleagues
- Ensure compliance with applicable healthcare and security regulations and staff adherence
- Perform special projects and other assigned duties
Requirements:
- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to deliver high quality service excellence with high attention to detail
- Understand and comply with company policies and procedures
- Proven strong leadership/management skills to manage, motivate, and set expectations with team members
- Strong presentation development and delivery skills
- Strong knowledge in RCM, accounting, and/or finance
- Strong customer service and customer facing skills
- Strong judgment skills and problem-solving skills
- Strong oral, written, and interpersonal communication skills
- Strong time management, organizational, and decision-making skills
- Strong knowledge of Outlook and RCM software or equivalent workflow management software
Benefits:
- Ventra performance-based incentive plan
- Discretionary incentive bonus
- Referral bonus
- Reasonable accommodations for qualified individuals with disabilities
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