Manager – CRM & Sales Operations
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Job Description
Manager of CRM & Sales Operations at Live Nation, overseeing user administration, training, and data operations. Responsible for supporting Salesforce tools and systems for internal users.
Responsibilities:
- Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems
- Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access
- Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement
- Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices
- Maintain and update technical documentation, such as process guides, field definitions, and configuration notes
- Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs
- Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed
- Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org
Requirements:
- Bachelor’s Degree preferred
- Salesforce Certified Platform Administrator credential
- 2-3 years of hands-on Salesforce (or like platform) experience and CRM concepts
- Clear, effective interpersonal communication skills
- Strong knowledge of Salesforce user management, security, and automation
- Experience supporting Salesforce integrations, AI-driven sales tools, and data operations
- Working knowledge of Salesforce reporting, dashboards, and subscriptions
- Strong documentation skills for training materials and system configurations
- Detail-oriented, process-driven approach to Salesforce support and data integrity
Benefits:
- Medical, vision, dental and mental health benefits for you and your family
- Access to a health care concierge
- Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets
- Generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match
- Stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live
- Tuition reimbursement
- Student loan repayment
- Volunteer time off
- Crowdfunding match
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