Manager, Learner Labs
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Job Description
Manager leading academic support labs to ensure quality and scalability of learner resources. Overseeing supervision and performance management of academic staff within educational frameworks.
Responsibilities:
- Serve as the functional and people leader for learner academic support labs
- Provide strategic direction, operational oversight, and faculty supervision
- Own the vision, performance, and continuous improvement of learner labs
- Supervise academic staff
- Manage resources
- Partner cross functionally to advance learner outcomes
- Lead design, launch, evaluation, and scaling of learner lab programs
- Provide direct supervision, coaching, and performance management for learner lab staff
- Support hiring, onboarding, training, and professional development of learner lab faculty
- Oversee scheduling and capacity planning
- Ensure efficient, compliant, and learner centered operations
- Present learner lab performance updates to senior leadership
- Collaborate with faculty, learner success teams, and other functions
Requirements:
- Master’s Degree from an accredited institution is required
- Demonstrated two years of experience in an educational environment is required
- Competency in web-based communication, platforms as well as Microsoft software systems and tools is required
- Demonstrated familiarity with virtual reference services using chat tools, email, and videoconferencing software is required
- Demonstrated two years of supervisory experience preferred
- Demonstrated experience in resource development is preferred
- Demonstrated experience working in teaching or coaching is preferred
Benefits:
- Health insurance
- Professional development opportunities
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