Manager, Medical Detention Operations
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Job Description
Managing compliant healthcare programs across nationwide detention facilities for GardaWorld Federal Services. Overseeing staffing, audits, quality improvement, contracts, and government stakeholders.
Responsibilities:
- Provide operational oversight and program management support for multiple detention healthcare programs nationwide
- Monitor facility healthcare operations for compliance with contract requirements, federal regulations, and detention healthcare standards
- Serve as the corporate point of contact for assigned facilities regarding medical operations, program performance, and operational issues
- Collaborate with facility Health Services Administrators, Clinical Directors, and Medical Directors
- Implement and consistently apply corporate healthcare policies, procedures, and operational initiatives
- Monitor facility performance metrics and operational indicators to identify trends, risks, and improvement opportunities
- Support healthcare startups, contract transitions, facility expansions, and operational improvement initiatives
- Monitor corrective action plans from government inspections, audits, accreditation reviews, and compliance assessments
- Coordinate responses to government findings and support sustained compliance
- Prepare for audits, inspections, accreditation surveys, and customer evaluations
- Monitor clinical documentation, staffing requirements, healthcare protocols, and quality assurance programs
- Analyze quality indicators, utilization trends, operational data, patient safety metrics, and healthcare outcomes
- Lead performance improvement initiatives to enhance healthcare delivery, compliance, efficiency, and patient outcomes
- Develop and maintain dashboards, reports, and performance metrics for corporate and government stakeholders
- Participate in root cause analyses, investigations, and risk mitigation activities
- Monitor staffing levels and collaborate with recruitment teams to address staffing needs
- Support onboarding, orientation, deployment, workforce planning, retention, and staffing optimization
- Provide guidance during staffing shortages, surges, or emergency situations
- Maintain relationships with government officials, facility leadership, corporate stakeholders, and external partners
- Participate in customer meetings, operational reviews, and strategic planning discussions
- Prepare executive briefings, reports, operational summaries, and presentations
- Support contract deliverables, performance reviews, and customer reporting requirements
- Assist with operational budgets, labor utilization, staffing expenditures, financial forecasting, and resource planning
- Identify operational efficiencies while maintaining compliance and quality standards
- Support contract growth, proposal efforts, and business development initiatives
- Maintain confidentiality of healthcare information, operational data, and sensitive government information
- Provide after-hours support during emergencies, critical incidents, or significant healthcare events
- Travel extensively for facility oversight, inspections, customer meetings, and operational initiatives
- Perform other duties as assigned
Requirements:
- Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration, Healthcare Management, or a related field
- Minimum seven (7) years of progressive healthcare operations, healthcare management, correctional healthcare, detention healthcare, or healthcare program leadership experience
- Minimum three (3) years managing multi-site healthcare operations, government healthcare contracts, or detention healthcare programs
- Experience overseeing operational performance, staffing, compliance, quality improvement, and contract execution
- Experience working with federal government agencies, healthcare contractors, correctional systems, or detention environments
- Demonstrated experience managing healthcare programs with multiple stakeholders and regulatory requirements
- Proficiency with healthcare reporting systems and Microsoft Office Suite
- Ability to obtain and maintain all required government clearances, facility credentials, and contractual requirements
- Ability to provide proof of citizenship or legal U.S. work authorization
- Must consent to fingerprinting and background investigations
- Must be able to read, write, speak, and understand English proficiently
- Extensive knowledge of detention healthcare operations, correctional healthcare systems, and healthcare program management
- Strong understanding of National Detention Standards (NDS), Performance-Based National Detention Standards (PBNDS), and federal detention healthcare requirements
- Knowledge of healthcare regulatory compliance, accreditation standards, and quality improvement methodologies
- Strong leadership and team-building skills with the ability to influence and support multidisciplinary teams
- Demonstrated program management, organizational, and operational planning capabilities
- Ability to assess healthcare operations, identify deficiencies, and implement corrective actions
- Strong analytical and critical thinking skills
- Ability to interpret operational, clinical, and financial performance data
- Excellent written, verbal, presentation, and interpersonal communication skills
- Strong customer service and government relations skills
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and reporting platforms
- Ability to manage multiple priorities across geographically dispersed locations
- Ability to exercise sound judgment and decision-making in complex operational environments
- Preferred: Registered Nurse (RN), Physician Assistant (PA), Nurse Practitioner (NP), or other healthcare licensure
- Preferred: Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Nursing, or a related field
- Preferred: PMP, CPHQ, FACHE, or equivalent certification
- Preferred experience supporting government agencies through federal healthcare programs
- Preferred experience managing detention healthcare or correctional healthcare contracts
- Preferred experience with ACA, NCCHC, Joint Commission, or other healthcare accreditation standards
- Preferred experience leading multi-site operational improvement initiatives and complex healthcare programs
- Must be able to remain in a stationary position 50% of the time
- Must occasionally lift and/or move up to 25 pounds
- May be exposed to extreme weather, fumes or airborne particles, toxic or caustic chemicals, and loud noise during operational visits
Benefits:
- Full-time employment
- Salary/exempt status
- Travel requirement coverage for travel up to 75%
- Teleworking available
- Equal employment opportunity workplace
- Disability or special-needs accommodation
- Consideration of qualified applicants regardless of criminal histories, consistent with legal requirements
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