Manager – Microsoft Licensing
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Job Description
Manager of Microsoft Licensing overseeing a team to drive customer success and retention. Partnering with various stakeholders to enhance licensing and account management practices.
Responsibilities:
- Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence.
- Build a high-performance, customer-centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes.
- Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships.
- Ensure the team delivers trusted advisor-level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management.
- Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention.
- Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence.
- Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization's Microsoft practice.
- Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.
Requirements:
- Completed Bachelor’s degree or a related experience.
- 3+ years of experience in Microsoft licensing, sales support, or a related field.
- 2+ years of experience in an account management or sales related field.
- Working knowledge of Microsoft licensing programs and processes.
- Experience presenting to leadership, sales organizations, customers, or business stakeholders.
- Microsoft certifications must be maintained during employment.
- Demonstrated history of strong performance, achievement, and professional growth.
Benefits:
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
- World-class facilities and the technology you need to thrive – in our offices or yours.
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