Manager, Technical Service – ProCare
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Job Description
Stryker Technical Service Manager leading field service teams across Northern Europe. Driving operational excellence, customer success, talent development, and ProCare service contract growth.
Responsibilities:
- Lead, coach, and develop a team of 11 direct reports, including Supervisors and Field Service Engineers across Belgium, the Nordics, and the Netherlands
- Foster a high-performance culture focused on accountability, collaboration, continuous improvement, and customer satisfaction
- Drive talent development, succession planning, and workforce planning to support sustainable business growth
- Own Field Service performance across the region, including resource planning, utilization, service delivery, SLA achievement, and cost management
- Ensure compliance with customer, quality, safety, and regulatory requirements while delivering operational excellence
- Use data, analytics, and performance metrics to identify opportunities and drive continuous improvement initiatives
- Lead the evolution of the regional service delivery model to support future growth, efficiency, and changing customer needs
- Translate strategic priorities into clear execution plans and measurable business outcomes
- Partner closely with Sales, Business Unit, Customer Experience, Supply Chain, Quality, HR, and Finance to drive business performance
- Support the growth and profitability of the ProCare service contracts business through strong commercial execution and customer engagement
- Lead complex customer escalations and build trusted long-term relationships with customers and key stakeholders
- Champion best practices and contribute to EMEA-wide projects, initiatives, and service transformation programs
Requirements:
- Bachelor’s degree in business administration, engineering, or a related field, or equivalent professional experience
- 8+ years of experience in Field Service, Service Operations, Technical Services, or a related environment
- Proven people leadership experience, including managing, coaching, developing, and retaining frontline technical teams
- Strong leadership and communication skills, with proven ability to manage priorities, projects, stress, and conflict situations
- Excellent command of IT tools and reporting systems to monitor KPIs, analyze performance, and drive action plans
- Ability to define a clear short- and long-term vision, combining strategic thinking with an operational approach
- Ability to influence and collaborate effectively with senior stakeholders in a complex matrix environment
- Strong analytical and problem-solving skills with a data-driven mindset
- Fluency in English and the local language
- Willingness to travel regularly across Northern Europe (up to 30%)
- Preferred: Master’s degree
- Preferred: Experience in medical devices, healthcare technology, or highly regulated industries
- Preferred: Experience leading geographically dispersed or multi-country service organizations
- Preferred: Experience in developing service contract business
- Preferred: Experience in project management and continuous process improvement
- Preferred: Demonstrated success in talent development, succession planning, and building high-performing teams
Benefits:
- Flexible remote working model
- Incentive compensation, such as bonus and/or commissions where applicable
- Stryker’s comprehensive benefits package
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