Mechanical Claims Adjuster
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Job Description
Remote Mechanical Claims Adjuster adjudicating automotive warranty claims for SilverRock, DriveTime’s warranty and ancillary-products provider. Validating repairs, approving payments, and coordinating with repair facilities.
Responsibilities:
- Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs and customer vehicles under warranty
- Adjudicate claims within approval limits and department and industry standards
- Document all actions and interactions with shops and customers in internal systems
- Navigate department resources to adhere to process flows and policies
- Manage assigned pending claims and follow up with repair facilities to make claim decisions
- Perform other duties as assigned
Requirements:
- Must reside in TX, UT, GA, FL, NV, NC, AZ, CO, IN, or TN
- High-school diploma required
- Bachelor’s Degree preferred
- 3+ years of experience with current automotive mechanical and diagnostics
- Strong understanding of automotive systems and repair procedures
- Knowledge of parts pricing, labor guides, and repair shop procedures/practices
- Clear and professional verbal and written communication
- Strong negotiation skills
- Proficient typing and general computer skills
- Comfortable working in a high-volume, collaborative environment and managing multiple priorities
- Solutions-oriented
- Successful completion of background and drug screening process
Benefits:
- Work from home in an approved city and state
- Medical, dental, and vision insurance
- 401(k)
- Company-paid life insurance
- Short- and long-term disability coverage
- Professional growth opportunities
- Tuition reimbursement
- Wellness program with self-guided coaching, journeys, cash incentives, and medical premium discounts
- Competitive pay
- Consistent Monday–Friday schedule with rotating Saturdays and overtime as needed
- Game room with ping-pong table, pool table, and other games
- In-house gym
- Social events, team competitions, and gatherings
- Company outings, personal rewards, and prizes
- Paid time off, including wellness days, holidays, and vacation time
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