Medical Biller, NextGen Expertise
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Job Description
SaaS Customer Success Specialist onboarding and supporting agency clients for Wing’s global work-operations platform. Managing Local SEO accounts, troubleshooting software, and identifying expansion opportunities.
Responsibilities:
- Contact new agency accounts within one business day of assignment and follow up within 24 hours if unacknowledged
- Review and optimize added locations, trade area sizing, keyword selections, and ranking maps before onboarding calls
- Lead Google Meet onboarding sessions covering dashboard navigation, assistant settings, local pages, white-label reporting, and website/Facebook integrations
- Record onboarding sessions and maintain organized Google Drive records
- Audit agency accounts for unmanaged Google Business Profiles and small test accounts
- Conduct proactive outreach to encourage agencies to expand to full client rollouts
- Serve as the primary point of contact during business hours for software questions, setup troubleshooting, and client training
- Escalate technical bugs to the tech team with screenshots and account details
- Report to the Sales Manager on expansion opportunities, uncompleted onboardings, and churn risks
Requirements:
- Account management, client communication, and relationship building
- Strong understanding of Local SEO and Google Business Profile (GBP) optimization
- Ability to learn software platforms quickly and explain technical concepts clearly to non-technical users
- Google Workspace
- Local SEO / Automation tools
- USB headset with noise cancellation feature
- Working webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main internet service speed of at least 25 Mbps cable connection
- Backup internet service speed of at least 10 Mbps
- Availability to work US work hours, 40 hours per week
- Must be based in the Philippines
Benefits:
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
- Affiliate Marketing Program referral earnings of up to $30 if your referral is hired
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