Merchant Experience Product Intern
Posted 19hrs ago
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Job Description
Product intern improving onboarding, storefront, and configuration tools for Bask Health’s telehealth SaaS platform. Investigating merchant problems and supporting product improvements.
Responsibilities:
- Support product initiatives that improve the merchant experience across Bask's platform.
- Work with product managers and customer-facing teams to understand how merchants configure, launch, and manage their businesses.
- Gather and organize merchant feedback to identify recurring problems and opportunities for improvement.
- Help improve merchant onboarding, account setup, and storefront configuration workflows.
- Assist with initiatives involving catalogs, pricing, subscriptions, and business settings.
- Identify confusing steps, usability issues, and repetitive tasks across merchant-facing applications.
- Translate merchant needs into product requirements, user stories, and acceptance criteria.
- Work with engineers and designers to understand technical requirements and evaluate potential solutions.
- Investigate merchant-reported issues, reproduce bugs, and document findings.
- Support usability testing and quality assurance for merchant-facing features.
- Evaluate how changes to merchant settings affect storefront and checkout experiences.
- Research e-commerce platforms, merchant tools, and competing SaaS products.
- Review product usage, merchant feedback, and basic analytics to understand feature performance.
- Assist with product documentation, project tracking, and feature launch preparation.
- Participate in product discovery, planning meetings, technical discussions, and feature reviews.
- Own smaller merchant experience projects from research and documentation through testing and follow-up.
Requirements:
- Strong interest in product management, SaaS platforms, and building software for businesses.
- Foundational understanding of websites, web applications, and how software products are built.
- Hands-on technical experience through coursework, personal projects, internships, or independent learning.
- Familiarity with JavaScript, TypeScript, Python, or another programming language.
- Strong analytical thinking and problem-solving skills.
- Ability to understand user problems and communicate clear, practical recommendations.
- Strong attention to detail and willingness to investigate software issues independently.
- Ability to organize feedback, document requirements, and communicate findings clearly.
- Interest in understanding how merchants set up, operate, and grow online businesses.
- Ability to learn new software tools, technical concepts, and business workflows quickly.
- Strong written and verbal communication skills.
- Ability to collaborate with product managers, engineers, designers, and customer-facing teams.
- Initiative, curiosity, and willingness to take ownership of assigned projects.
- Nice to have: Previous coursework, internship, or project experience in product management, software engineering, or a related field.
- Nice to have: Experience using Shopify, BigCommerce, WooCommerce, or other e-commerce platforms.
- Nice to have: Experience operating an online store, selling products online, or helping manage an e-commerce business.
- Nice to have: Familiarity with product catalogs, pricing, subscriptions, checkout, or storefront configuration.
- Nice to have: Experience building websites, applications, prototypes, or other technical projects.
- Nice to have: Familiarity with JavaScript/TypeScript frameworks such as React or Next.js.
- Nice to have: Experience with user research, usability testing, or product analytics.
- Nice to have: Familiarity with product management tools such as ClickUp, Jira, Linear, or Notion.
- Nice to have: Experience working with customer feedback, support tickets, or merchant-facing teams.
- Nice to have: Familiarity with SaaS onboarding, activation, or self-service configuration.
- Nice to have: Experience using AI tools for research, prototyping, or software development.
- Nice to have: Interest in telehealth, digital health, or healthcare technology.
- Nice to have: A portfolio, GitHub profile, or examples of projects demonstrating technical ability and initiative.
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