Merchant Support Specialist – Payment Processing
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Job Description
Merchant Support Specialist supporting MeevoPay payment processing clients. Troubleshooting technical issues and managing Salesforce tickets for Meevo salon, spa, and med spa software users.
Responsibilities:
- Provide support to clients transitioning from third-party vendors to MeevoPay
- Assist with merchant inquiries and troubleshoot issues
- Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems
- Use Salesforce to manage and create tickets for incoming inquiries
- Accurately enter client details into the database
- Update existing tickets when applicable
- Provide guidance on clients’ technical issues using problem-solving skills
- Document solutions in Salesforce and provide timely resolutions
- Follow up to resolve client inquiries
- Handle client complaints respectfully and professionally
- Collaborate with colleagues and other departments to provide superior customer service
Requirements:
- BS/BA degree preferred
- Previous experience in an electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in the beauty/wellness industry
- Previous experience providing support remotely via phone
- Excellent communication and interpersonal skills
- Excellent problem-solving skills
- High computer literacy and ability to learn new software
- Ability to address difficult or complex customer scenarios with professionalism
- Ability to multitask
- Must reside in the United States
- Must be authorized to work in the U.S.
Benefits:
- Paid Time Off (PTO): 3 weeks accruing from the first day
- Ten paid holidays throughout 2025
- Five paid sick days
- One personal day
- Subsidized Medical, Dental, and Vision plans
- Life Insurance and Accidental Death & Dismemberment (AD&D), fully employer-paid
- Short-Term and Long-Term Disability insurance
- Long-Term Disability coverage fully employer-paid
- 401(k) plan with a 100% match on up to 4% of contributions through a Safe Harbor plan
- Unlimited access to Udemy online courses
- Remote work arrangement
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