Microsoft Dynamics 365 CRM Specialist
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Job Description
Microsoft Dynamics 365 CRM Specialist developing Azure and Power Platform solutions for GRI, the global sustainability reporting standards organization. Supporting business stakeholders and users across the organization.
Responsibilities:
- Design, develop, customize and implement Microsoft Dynamics 365 CRM solutions
- Configure and customize Dynamics 365 entities, forms, views, dashboards, business rules, process flows, security roles and related solutions
- Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs and Microsoft Azure integration services
- Develop and improve Power Platform solutions
- Troubleshoot production issues, analyze root causes and implement sustainable solutions
- Translate business requirements into practical technical solutions
- Maintain clear technical, solution and support documentation
- Deliver user and administrator training and knowledge transfer
- Engage with business stakeholders to understand requirements and explain technical options
- Collaborate with the IT team in the Netherlands and support global business users
- Work with internal and external stakeholders when integrating Dynamics 365 with other business systems
Requirements:
- Approximately 5 years of overall IT experience, including at least 3 years in CRM
- Experience developing and supporting solutions using Microsoft Dynamics 365 CRM and Power Platform
- Experience configuring and customizing Dynamics 365 Customer Engagement, including Dataverse, security, solution management, plugins, workflows and custom development
- Experience integrating Dynamics 365 CRM with external applications using RESTful services, APIs and Microsoft integration technologies
- Experience with Microsoft Azure services for enterprise application integration, including Logic Apps, Functions, Key Vault, App Services or WebJobs
- Experience with C#, .NET/.NET Framework, ASP.NET, REST/Web APIs, JavaScript, HTML, CSS and JSON
- Experience with Microsoft SQL Server, including SQL queries, stored procedures, data modelling and performance optimization
- Experience with Azure DevOps, Git, source control, CI/CD concepts, testing and Agile software development
- Proficient knowledge of Microsoft Dynamics 365 Customer Engagement
- Working knowledge of Microsoft Power Platform, including Power Automate, Model-Driven Apps, Canvas Apps and Power Pages
- Knowledge of Microsoft Azure integration services, including Microsoft Entra ID, Azure Logic Apps, Azure Functions and Azure Key Vault
- Ability to analyze business requirements and identify practical technical solutions
- Ability to troubleshoot issues, investigate root causes and implement sustainable improvements
- Clear written and verbal communication, technical documentation and user/administrator training
- Existing right to work in India
Benefits:
- Generous leave allowance
- Access to the GRI Academy
- Remote work arrangement
- Possibility for contract extension
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