Mid-Level CX Performance Analyst
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Job Description
Analista de Performance de CX em ambiente ágil, colaborativo e desafiador no Asaas, fintech brasileira. Responsável por monitoramento e análise de indicadores para apoiar decisões estratégicas.
Responsibilities:
- Analyze operational performance and identify significant deviations that impact efficiency;
- Build tactical and strategic dashboards for clear visualization of key indicators and KPIs;
- Identify bottlenecks and continuous improvement opportunities in the customer service operation;
- Support area leadership with structured analyses and actionable recommendations;
- Cross-reference data from multiple sources to generate a more holistic and complete view of the situation.
Requirements:
- Knowledge of SQL and fundamentals of Data Modeling (basic level);
- Practical experience in data analysis and Business Intelligence tools (intermediate level);
- Solid knowledge of CX metrics and the application of applied statistics to the business;
- Skill in data storytelling to translate numbers into clear narratives;
- Strong analytical thinking and a well-developed critical sense;
- Proactive attitude and excellent organizational skills;
- Clear and assertive communication to interact with different teams and leadership.
Benefits:
- Health and well-being: medical and dental coverage with no copayment, life insurance, assistance for purchasing medication, and subsidies for physical activities. We also partner with Neon for financial wellness and Zenklub for mental and physical health (we offer 4 free monthly sessions with a therapist or nutritionist). At headquarters, we also offer quick massages.
- Food and family: our flexible meal benefit is provided through a Visa credit-like card; the balance can be used as each person prefers. At headquarters we provide free food. For families, we offer childcare assistance, a parental support program, and extended maternity and paternity leave.
- Education and growth: beyond a challenging environment with strong development opportunities, we offer an in-house training platform and education assistance that subsidizes 70% of tuition for university degrees and language courses, as well as the purchase of courses and books to keep our team learning.
- For quality remote work: we offer a Home Office allowance, work equipment, a furniture allowance, and a partnership with WOBA so employees can use coworking spaces across Brazil when desired. Visit our headquarters in Joinville/SC on this virtual tour!
- Extras, because the Dream Team deserves it: a day off during the month of your birthday, Happy Hour allowance, referral bonuses for new hires, performance-based annual bonuses, a Stock Option plan, and a relaxed environment with no dress code.
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