Mid-Market Account Manager
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Job Description
Gestionnaire de comptes gérant renouvellements, expansions et ventes B2B intermarché chez MaintainX. Plateforme mobile aidant les équipes industrielles à maintenir le monde physique en fonctionnement.
Responsibilities:
- Manage a portfolio of business from post-sale handoff through renewal and expansion.
- Engage with and build relationships with mid-market customers.
- Identify and pursue expansion opportunities within existing accounts.
- Proactively identify customer needs and provide innovative solutions.
- Conduct quarterly customer satisfaction reviews and deliver tailored product demonstrations.
- Simultaneously manage customer inquiries, demonstrations, proposals, and follow-ups.
- Use Salesforce, Outreach, ZoomInfo, and other sales systems.
- Accurately manage the pipeline and forecast monthly and quarterly expansion opportunities within +/- 15% accuracy.
- Accurately and promptly document customer interactions, contracts, and progress.
- Bring an entrepreneurial mindset and contribute to building something new.
Requirements:
- At least 4 years of sales experience, including significant experience in account management or a similar role serving the mid-market segment.
- Demonstrated ability to grow customer accounts and drive revenue growth in a B2B sales environment.
- Ability to successfully lead large-scale projects, understand complex sales cycles, and manage multiple stakeholders.
- Strong analytical and presentation skills, with the ability to communicate data-driven insights effectively.
- Proven ability to deliver engaging product demonstrations and lead quarterly business reviews.
- Adaptability and comfort working in a fast-paced, evolving commercial environment.
- Exceptional organizational skills and attention to detail.
- Excellent interpersonal skills for building and maintaining strong relationships with customers and internal teams.
- A positive, passionate, and creative mindset aligned with the company’s values.
- Open-mindedness and a willingness to improve through coaching and learn more about customers’ industries.
- Bachelor’s degree or higher, ideally in a relevant field.
- Experience with Salesforce, Salesloft, DiscoverOrg, etc. (strongly preferred).
- Experience with startups and entrepreneurial organizations (strongly preferred).
- Experience with CMMS or facilities operations software (strongly preferred).
- Proven success working remotely (strongly preferred).
- Legally authorized to work in Canada or the United States.
Benefits:
- Competitive salary and significant equity opportunities.
- Health, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take the time off you need.
- Work alongside people from around the world who embody MaintainX’s values: Intelligent, Humble, Optimistic.
- We believe in meritocracy, where ideas and efforts are celebrated publicly.
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