North America Market Solutions Director
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Job Description
North America Market Solutions Director driving ARR growth, retention, and customer experience for Skillsoft’s AI-native skills management platform. Leading regional solution teams across five North America markets.
Responsibilities:
- Drive ARR growth, improve retention, enhance customer experience, and guide teams through organizational change across five North America markets
- Lead, manage, coach, and develop regional Market Solutions Leaders and set performance standards and accountability
- Ensure execution of the end-to-end customer solution lifecycle: Sale → Value → Expand → Renew, with MEDDPICC rigor and value-realization discipline
- Build a high-performance, coaching-first culture and systematically develop team capabilities
- Align Solutions Partners across markets to opportunity size, complexity, and urgency
- Coach teams on executive discovery, problem framing, solution architecture and design, value narratives, business cases, and platform/ecosystem expertise
- Guide teams through evolving roles, operating models, and changing customer expectations
- Develop the CSM function as a strategic advisor capability and Solution Partners as expert customer-facing advisors
- Drive adoption of AI-enabled workflows and tooling
- Co-own regional targets for ARR growth, retention, expansion, NPS, and platform conversion with the North America Geo Sales Leader
- Oversee performance management cadences, resolve at-risk accounts, and enable account growth
- Define the charter and target operating model for global shared/channel solution teams
- Establish rules of engagement among shared CSM pools, MSLs, direct sales, and channel partners
- Build channel enablement content and solution-positioning playbooks
- Design coverage tiers for scalable solution support
- Report channel-sourced ARR and shared-team utilization to the Global Solutions Leader
- Apply global standards regionally while allowing appropriate local tailoring
- Share customer patterns, competitive intelligence, and solution feedback with global teams
- Partner with Solutions IP, Professional Services, Product, Marketing, Enablement, and Program Management teams
Requirements:
- 12+ years of progressive management experience in enterprise PaaS spanning some combination of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professional Services
- Experience overseeing Professional / Managed Services and Solutioning or consulting, with demonstrated results driving long-term customer growth through business-case-based services engagements
- Proven track record delivering ARR growth, retention, and expansion in a platform- and solutions-based selling motion
- Proficiency in Salesforce and Business Intelligence (BI) tools
- Deep fluency in MEDDPICC or equivalent, value-based selling, and end-to-end customer lifecycle management
- Experience designing repeatable processes, tools, or capability models adopted at scale
- Strong operational rigor with proficiency in forecasting, pipeline inspection, and data-driven outcomes
- Deep familiarity with North America market dynamics
- Executive presence with proven ability to engage C-suite customers and senior internal leadership
- Preferred: experience in a matrixed global organization and collaboration across Product, Professional Services, Revenue Operations, and Marketing
- Preferred: familiarity with learning technologies and L&D functions, learning/talent ecosystems, and AI-enabled workforce transformation
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
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