Onboarding Advisor, German Market
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Job Description
Onboarding Advisor for eBay assisting high-potential merchants with account setup and marketplace success. Collaborating with Business Development to ensure a seamless onboarding journey.
Responsibilities:
- Guide merchants through a structured onboarding journey, from account setup and listing launch to achieving their first verified GMV on eBay.
- Manage activation pipelines, track onboarding milestones, and contribute to activation targets, velocity metrics, and operational performance reviews.
- Build trusted relationships with merchants, proactively identifying and resolving technical, operational, and compliance-related barriers to growth.
- Use eBay systems and tools to document customer interactions, monitor onboarding progress, and support performance against commercial objectives.
- Provide consultative support on marketplace growth strategies, cross-border shipping programs, billing setup, technical integrations, and other aspects of the seller lifecycle.
- Partner with Business Development teams and Vertical Managers to deliver a seamless onboarding experience while educating sellers on platform enhancements, new product releases, and marketplace best practices.
Requirements:
- 1+ years of experience in e-commerce, account management, sales onboarding, or a related customer-facing commercial role.
- Demonstrated ability to achieve performance goals, with an understanding of sales funnels, conversion metrics, activation performance, and pipeline management.
- Strong organizational skills and attention to detail, with the ability to manage multiple onboarding activities while maintaining a high-quality customer experience.
- Effective communication and relationship-building skills, with the ability to engage international merchants and collaborate across cross-functional and geographically distributed teams.
- Knowledge of e-commerce business models, online marketplace operations, multi-channel selling, merchant onboarding processes, and technical platform integrations.
- Strong problem-solving and adaptability skills, full fluency in English and German.
Benefits:
- 5% Language Differential
- Annual Bonus Plan
- 25 days Holidays
- Educational Assistance
- Healthcare Plan
- Life Assurance
- Pension Plan
- Sabbatical every 5 years
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