Onboarding Analyst, Customer Success
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Job Description
Onboarding Analyst coordinating SaaS customer implementations for Doxel’s AI construction platform. Tracking dependencies, files, risks, and cross-functional deliverables across concurrent onboardings.
Responsibilities:
- Own onboarding requirements and track all open items to completion
- Coordinate internal teams and hold them accountable for timely deliverables
- Request, arrange, validate, and prepare onboarding files
- Track multiple concurrent onboardings and surface outstanding, stuck, or at-risk items
- Flag risks early to the manager and propose paths forward
- Liaise between department stakeholders to maintain project alignment
- Support customer-facing communication and grow into direct account ownership
- Communicate through clear written email and asynchronous updates
- Identify onboarding friction and recommend process improvements
- Manage multiple concurrent onboardings and customer projects
Requirements:
- 2+ years in SaaS environment
- 2+ years in Operations, Support, Project Coordination, Analytics, or similar, with a history of tracking and driving measurable improvements
- Comfortable coordinating several concurrent workstreams and dependencies
- Process and structure-driven, with a method for tracking dependencies
- Curious and quick to learn new tools and processes
- Meticulously organized with excellent written communication skills
- Coachable and self-aware
- Proactive and self-motivated
- High aptitude and willingness to continually learn new technologies
- Adaptable to evolving processes, with strong personal initiative to execute
- Comfortable supporting US and EMEA times
- Travel to mandatory quarterly business reviews four times per year and additional travel as needed
- Background or exposure to commercial construction, engineering, and/or design is a plus
- Experience supporting SaaS implementations or customer onboarding
- Familiarity with project coordination, CRM, or customer success tooling
- Experience with Planhat or similar CSPs
Benefits:
- Competitive Base Salary + Equity Package
- Remote first culture (for most roles)
- Comprehensive Health Insurance (Medical, Dental, Vision)
- Home Office Stipend
- Monthly allowance for cell phone and internet
- Flexible PTO, generous company holiday policy
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