Openings & Conversions Project Lead
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Job Description
Hyatt hotel openings project lead overseeing property transitions, training, and brand standards. Supporting hotel teams, vendors, and executives through pre-opening and conversion operations.
Responsibilities:
- Oversee seamless transitions for new and existing hotel properties
- Provide training and operational support in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies
- Deliver on-site training for hotels requiring operational improvements
- Host and manage pre-opening, conversion, and de-flag calls for assigned hotels
- Liaise with property RVPs, document call details, distribute notes, and upload documentation to Pacer
- Host virtual HyBar training with design services, project services, engineering, and operations
- Schedule and conduct conference calls with hotels and vendors regarding approved products, training schedules, and operational progress
- Develop hotel-specific training schedules and confirm readiness
- Guide hotels in implementing Brand Programs, F&B updates, approved vendors, and brand-approved products
- Monitor critical path toolkits, communicate milestones, and adjust plans as needed
- Collaborate with hotel executive teams, management companies, owners, Project Services, IT, vendors, and on-site project management during opening week
- Update HyattConnect and Pacer content and departmental resources
- Update F&B guides, recipes, setups, equipment, and food training materials with Operations leads
- Demonstrate Hyatt’s core values and ensure brand standards and culture are reflected in the work
Requirements:
- 4+ years minimum in a Department Head, Assistant Director of Operations, Assistant General Manager, or General Manager position
- Full-Service Hotel experience preferred
- Hotel Opening Experience in an Assistant Director of Operations, Department Head, or General Manager role
- 4+ years’ hands-on experience in Food and Beverage and Rooms operations
- ServSafe
- Alcohol Awareness Training or equivalent
- Training Certification (Train the Trainer)
- 4-year College Degree or equivalent experience preferred
- Working knowledge of Hyatt PMS, POS (Simphony and Infrasys), HotSOS, BOB/HyGEO, and other hotel systems preferred
- Proven training experience, including one-on-one or group training, and hands-on experience in hotel or classroom environments
- Extensive knowledge of Hyatt’s operations, brand standards, and tools
- Strong organizational and communication skills
- Leadership and mentoring abilities
- Willingness to travel on short notice
- Availability to work during holidays when needed
- Ability to spend 8–9 consecutive nights or more away from home while on assignment
- Ability to communicate effectively with hotel staff, vendors, executives, and operations teams
- Quick-thinking, problem-solving, adaptability, and troubleshooting skills
- Ability to manage setbacks and keep hotel openings on schedule
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center
- Global family assistance policy with paid time off following the birth or adoption of a child
- Financial assistance for adoption
- Paid Time Off
- Medical, Dental, Vision
- 401K with company match
- Annual incentive plan eligibility
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