Operations Manager, Detainee Transport Operations
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Job Description
Operations Manager directing secure detainee transport, dispatch, fleet maintenance, and driver teams. GardaWorld Federal Services supports federal security and transportation operations across Texas and neighboring states.
Responsibilities:
- Manage daily route planning, driver dispatch, vehicle assignments, and schedule execution for transport operations across Texas, with operations extending into New Mexico and Oklahoma
- Oversee routine fleet maintenance, pre-trip vehicle safety inspections, prompt repairs, and compliance with Department of Transportation maintenance standards
- Directly supervise, schedule, and evaluate transport drivers, dispatchers, and field support staff
- Enforce security detention transport protocols, secure custody practices, and emergency response procedures during transit operations
- Monitor active transport runs and resolve route delays, mechanical issues, weather hazards, and emergency security incidents in the field
- Ensure driver logbooks, hours-of-service compliance, vehicle safety checks, and detention facility transfer procedures conform to government regulations
- Track specialized transport vehicles, restraint gear, communications equipment, and officer protective gear
- Maintain daily operational metrics, mileage logs, maintenance records, and personnel duty logs for program management review
- Travel 75% for field supervision across the regional network
Requirements:
- Minimum of 4–5 years of hands-on operational leadership experience in secure detainee transport ground operations
- Preferred associate’s or Bachelor’s degree in Operations Management, Logistics, Criminal Justice, or related field, or equivalent operational management experience
- Strong working knowledge of DOT motor carrier safety regulations, fleet maintenance practices, driver safety standards, and secure detention transport procedures
- Proven ability to direct multi-route ground logistics, manage real-time dispatch, and handle emergency contingencies under pressure
- Must pass a rigorous federal background investigation and obtain/maintain required government security clearance
- Must possess a valid driver's license with a clean driving record
- Willingness to travel across Texas, New Mexico, and Oklahoma as needed for field supervision
- Problem-solving capabilities
- Clear leadership presence
- Strong verbal and written communication skills
- Ability to work in extreme cold or hot weather, fumes or airborne particles, toxic or caustic chemicals, and loud noise
- Ability to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach
- Ability to use carts, dollies, and other gear to move items
- Ability to occasionally lift and/or move up to 49 pounds
Benefits:
- Remote/teleworking arrangement
- Equal employment opportunity and affirmative action workplace
- Disability or special-needs accommodation
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